Hotel Front Desk Supervisor

Are you a hospitality hero with a knack for customer service and a passion for making people smile? Do you have a sharp eye for detail and the ability to manage teams effectively? If so, we want you to join our team as our Front Desk Supervisor!

If you are missing a few skills or qualifications, no problem! We value potential and invest in training those with the right attitude and desire to excel.

Skills can be learned, but passion can't be taught. If you believe in platinum service and thrive on exceeding guests expectations, we want to talk to you, apply today!

About Us: What is Platinum Service? It's our promise to do unto others better than they could have ever imagined. At Pathfinder Hospitality, hospitality is not just in our name, it is in our DNA. We live, breathe, and even dream Platinum Service. Heck, even the pineapples we wear on our lapels have gone platinum!

Culture and Values: We continuously break the mold, always going above and beyond to create memorable experiences for our employees and guests through our commitment to our purpose - providing platinum service to our guests.

We have an infinite mindset. We want to have such a strong culture and deep sense of purpose that Pathfinder far outlasts its founders and processes, decades after we are gone. Our core values are our guiding principles.

• Accountability: We honor our commitments and each other with reliability and responsibility.
• Collaboration: Everyone's thoughts and opinions are important.
• Empowerment: We learn from our successes and failures and strive to evolve as we grow.
• Engagement - We are ambassadors in all aspects of our industry through advocacy.
• Innovation: We use creativity to turn the Ordinary into Extraordinary
• Integrity: We honor our promises and fulfill our commitments.
• Passion: We thrive because of our heartfelt commitment to unrivaled hospitality
• Transparency: We openly share successes and failures. We are accountable in all our business practices.

If you believe in and are passionate about our culture and values, have a strong work ethic, and have a passion for providing platinum service, we want to talk to you, apply today!

Minimum Qualifications:

• Minimum 2-3 years of experience in hotel front desk operations, preferably in a supervisory role but not required.
• Proven leadership and team management skills with a commitment to coaching and development.
• Exceptional communication and interpersonal skills, demonstrating a professional and welcoming demeanor.
• Strong problem-solving and decision-making abilities, adept at handling unexpected situations with composure.
• Proficiency in computer skills and hotel management software, including point-of-sale systems.
• Thorough knowledge of hotel operations and guest service standards.
• Demonstrated ability to multitask, prioritize effectively, and work under pressure.
• Commitment to maintaining a positive and professional work environment.
• Previous experience in upselling and revenue generation is a plus.

Responsibilities: This list is not a comprehensive list of all duties and responsibilities associated with this position. Other duties and responsibilities may be assigned as needed.

• Lead and motivate a team of Front Desk Agents, fostering a positive and collaborative work environment.
• Ensure efficient guest check-in and check-out processes, maximizing guest satisfaction and minimizing wait times.
• Train and develop Front Desk Agents, providing coaching and guidance to enhance their skills and knowledge.
• Delegate and prioritize tasks effectively, ensuring smooth team operations and workload distribution.
• Monitor and handle guest concerns promptly and professionally, resolving issues and de-escalating situations as needed.
• Manage room assignments and inventory, optimizing occupancy rates and ensuring accurate room availability.
• Promote and upsell hotel rooms and amenities confidently, exceeding revenue targets through persuasive communication.
• Maintain a professional appearance, reflecting the hotel's brand and setting a positive tone for guest interactions.

Compensation/Pay: $24 - $25.5

We believe in Platinum Service for our guests and associates alike. In service of that, here are some of the ways we take care of our full-time and part-time associates:

• 8 paid holidays, flexible PTO and Vacation
• Birthday Pay
• Additional paid time off for Community Involvement
• Health Insurance
• IRA Match Program
• Mental Health & Wellness Program including a Life Coach
• Employee Development Program
• Discounted hotel stays for brands within our portfolio