Job Type Full-time Description

Summary / Objectives

Provides support for banking personnel and customers related to Deposit Operations issues and inquiries. Performs all necessary verification of customer and deposit account set up and maintenance performed by Bank personnel.

Ensures compliance with Deposit Operations related regulations. Ensures Deposit Operations functions are completed efficiently, effectively, and timely as needed.

Essential Functions

Review daily / monthly reports and supporting documentation to ensure account setups and changes are completed and entered into the system in accordance with regulation and bank policy.

This includes review of all new CIP or deposit account information in the Core System as well as documentation required for new customer or new deposit account setup.

• Respond to phone calls, emails, and letters from branches, departments, and customers to assist in Deposit Operations related issues and inquiries.
• Perform detailed research on customer accounts as requests are received from internal or external sources, including asset verification requests and subpoenas.
• Monitoring Qualifile reports and processing accordingly to protect the Bank against fraudulent or negative activity.
• Work closely with other Deposit Operations Associates, including the Senior Operations Analyst, in completing cross training of department members and applicable Branch staff regarding Deposit Operations responsibilities.
• Maintain and manage the Bank’s IRA / HSA customer base, including review of documentation, daily and monthly reports and account setups, as well as providing support for bank employees and customers, for servicing all Regulated Plans.
• Maintain control and tracking systems for returned mail processing.
• Review and process monthly deposit reports including, but not limited to Court and Trust and IOLA reports.
• Review Safe Deposit Box reports; perform the steps outlined in the Safe Deposit Box Guidelines for Deposit Operations.

Secondary Functions

• Update and increase knowledge associated with Regulated Plan products and compliance.
• Assist the Senior Operations Analyst with preparing / gathering Audit related requests
• Provide support to Branch Administration as a contact for Branch personnel regarding tasks related to Deposit Operations functions.

Competencies

• Customer Service Expertise
• Intermediate Computer Skills
• Scheduling and Coordinating
• Working with tools and technology
• Teamwork
• Communication

Supervisory Responsibility

None

Requirements

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers and filing cabinets.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, stoop and kneel; use hands to keyboard, file, or handle objects;

reach with hands and arms; and talk and hear. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 50 pounds.

Travel

If necessary, travel will be primarily during the workday.

Required Education, Experience and Qualifications

• General Knowledge of Deposit Operations Processes
• Intermediate Computer Skills
• Strong Communication Skills
• Ability to Multi-Task and Prioritize
• Demonstrate Willingness To Be A Team Player
• Demonstrate Analytical and Critical Thinking Abilities
• Excellent Customer Service Skills
• High School Graduate or Equivalent

Preferred Education, Experience and Qualifications

• Knowledge of Bank computer programs and products
• Prior Knowledge of the Following Banking Regulations : Q, P, D&Q, E, CC, DD, BSA, CIP, and All IRA Regulations
• 3-5 Years Previous Banking Experience

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for these job, responsibilities and activities may change at any time with or without notice.

Salary Description $17-$21 / hour

Last updated : 2024-03-27