Job Description Job Description Description: We are recruiting candidates for our companys IT Support Specialist and IT Generalist roles. This is a full-time, year-round position, with a typical Monday through Friday on-site schedule based on a 40-hour work week. There is a possibility of projects occurring on weekends, though weekend work is generally project-based, and scheduling is known in advance. Some On-Call duties are required.**Benefits:**Full-time positionsPTO and Holiday pay401kHealth, Dental, Vision, and Life insurancesProperty Amenities use (Fitness centers, Golf Course, pools, etc...)Onsite housing options available for the right person**Job Description:** Provide technical support to end-users, addressing hardware, software, and network-related issues. Work in collaboration with IT and High-Level offsite consultants to maintain company servers, domains, controllers, and networking hardware. Work with IT and company executives to define standards for internal IT support response and organize efforts to continually improve the standards of response. Learn, configure, use, and streamline new systems for the company. Assist in the installation, configuration, and maintenance of computer systems, servers, and network equipment. Administer the support ticketing system. Configure new user accounts on various systems, manage system security, and remove user accounts upon an employee's departure from the organization. Maintain the upkeep of currently used software systems. Troubleshoot and resolve basic IT problems in a timely manner, escalating complex issues to senior team members when necessary. Assist in monitoring and maintaining the organization's IT infrastructure, including servers, switches, and routers. Support the deployment and management of software applications and updates. Participate in the setup and maintenance of cloud-based services and platforms. Document IT processes, procedures, and troubleshooting steps accurately. Inform managers of changes to company systems. Act as a support and onsite point of contact for all software systems. Work with department contacts and management to resolve IT-related issues. Help procure, configure, track, and maintain hardware devices (PC, Tablets, Phone) for staff members. Be one of the primary contacts for coordinating outside resources for technical projects and installations. Be the primary contact in efforts to improve configurations and the integration of existing systems. Coordinate requests for improvement and configuration from department managers and executives. Assist in the coordination of requests for bids and contracting on major IT systems. Responsible for participating in the technical budgeting process by working with accounting contacts. Support cost tracking and purchase order issuance for the IT dept. in conjunction with the payables clerk. Participate in shared on-call schedule off-hours and weekends to provide support for the operations staff. Keep abreast of emerging technologies, industry trends, best practices, and share knowledge with the team. Provide excellent customer service, ensuring a positive user experience for all IT-related interactions. Primary responsibility for organization the maintaining the storage of physical hardware in reserve Perform other IT-related tasks and projects as assigned. Other duties as assigned.IND21#ZRRequirements: Education: Associate degree in information technology, computer science, or equivalent certification. Basic knowledge of computer hardware, software, and networking concepts. Ability to learn new systems and skills quickly. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to work well in a team and collaborate with colleagues. Familiarity with Windows OS. Eagerness to learn and stay updated with the latest technologies and trends in the IT industry. Self-starter motivated to take control of their workflow and effect continual improvement. Proficiency in using productivity tools like Microsoft Office. Any additional certifications or relevant work experience would be a plus.#J-18808-Ljbffr

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