Patagonia’s Mission Statement We're in business to save our home planet. Our Reason for Being At Patagonia, we appreciate that all life on earth is under threat of extinction. We aim to use the resources we have—our business, our investments, our voice and our imaginations—to do something about it. Patagonia grew out of a small company that made tools for climbers. Alpinism remains at the heart of a worldwide business that still makes clothes for climbing—as well as for skiing, snowboarding, surfing, fly fishing, mountain biking and trail running. These are silent sports. None require an engine; rarely do they deliver the cheers of a crowd. In each, reward comes in the form of hard-won grace and moments of connection with nature. As the climate crisis deepens, we see a potential, even probable end to such moments, and so we’re fighting to save them. We donate our time, services and at least 1 percent of our sales to help hundreds of grassroots organizations all over the world so that they can remain vigilant, and protect what’s irreplaceable. At the same time, we know that we risk saving a tree only to lose the forest—a livable planet. As the loss of biodiversity, arable soils, coral reefs and fresh water all accelerate, we are doing our best to address the causes, and not just symptoms, of global warming. Staying true to our core values during forty-plus years in business has helped us create a company we're proud to run and work for. To stay in business for at least forty more, we must defend the place we all call home. Job Title: Customer Experience Guide - Part Time Location: Pittsburgh, PA Store Reports to: Retail Store General Manager Compensation: $16.25 - $18.25 COVID-19 VACCINATIONS Patagonia requires all employees who enter a Patagonia owned or operated facility or who physically interact with others as part of their job duties to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment. BENEFITS Patagonia provides employees with a robust benefits package (unique to each role) that may include environmental internships, free health insurance, paid vacation, paid holidays, an alternative commute reimbursement program, leaves of absence, employee discounts, complimentary product, 401k match and much more. WHO YOU ARE Our retail stores are where the brand comes to life, and as a Customer Experience Guide, you’re the embodiment of the brand for our customers. You welcome, assist and engage customers by providing a positive experience for everyone who comes in—ensuring that the customer’s needs are understood and met. You focus on building relationships. You share your knowledge of core sports and products, your passion for the community and your efforts to protect the local environment. You contribute to a team that is responsible for the store’s success through customer service, merchandising, operations, events, and environmental activism. All employees are encouraged and empowered to solve problems creatively and put the customer’s needs at the center of everything we do. YOU ARE AN ENVIRONMENTAL ACTIVIST. You engage customers and inspire them to get involved. You participate in the annual local granting process. You use the company’s mission and core values as guides for decision making, and act as a brand advocate inside and outside of the store. YOUR CUSTOMER SERVICE IS NOT BOUND BY CONVENTION. You determine and meet the specific needs of each customer with kindness and creativity. You extend invitations for future brand engagement. You handle product returns in the spirit of our Ironclad Guarantee. You maintain a positive attitude at all times. YOU ARE ACTION-ORIENTED AND TAKE INITIATIVE. You support and strive to achieve all store goals. You merchandise the store during downtimes: folding, hanging, steaming and stocking. YOU VALUE AND DEMONSTRATE QUALITY IN ALL THAT YOU DO. You ensure accuracy in all point of sale operations. You accurately fulfill online orders and inventory transfers and are careful to avoid losing items. You practice security measures that help prevent theft and understand how to safely handle shoplifters. You practice safety consciousness at all times. YOU ARE A LIFE-LONG LEARNER AND TEACHER. You participate in all required training. You assist in the training of fellow employees. You aim to teach and learn something every day. WHO WE ARE “We’re in business to save our home planet.” Build the Best Product In retail, our best product is the world-class service we offer our customers. We create amazing and memorable experiences that leave our customers feeling stoked. Cause No Unnecessary Harm Our stores are intended to be gifts to the community. We renovate old buildings into storefronts using low-impact practices and materials. In addition, our retail stores, working with our Worn Wear program, extend the life of customers’ old gear by repairing, reselling or recycling it. Use Business to Protect Nature Our stores serve their communities. We strive for deep connections to the people, places, and issues that are relevant there. We are vocal activists for protecting outdoor spaces. Our stores support local environmental groups with grants, donations, volunteers, advocacy, and events that provide a platform to share and engage in activism. Not Bound by Convention Retail changes every day. We welcome and embrace change as it inspires us to create new ways to serve our customers. Every retail employee is empowered to make autonomous decisions in line with our mission and values. WHO WE’RE LOOKING FOR We want candidates with proven service experience who thrive in a team-based atmosphere. We’re seeking people who are passionate about their communities, the environment and caring for others. We need people who appreciate our core sports. Folks who deal well with ambiguity, learn on the fly, demonstrate sound judgment and solve problems creatively are most successful with us. We’re looking for someone who builds and maintains relationships with ease and desires to put the customer at the center of everything they do. PHYSICAL REQUIREMENTS Able to stand/walk for extended periods of time on the sales floor. Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking and store merchandising. Continually able to walk up and down a staircase carrying boxes, products and other necessary items. Able to regularly perform store maintenance duties: sweep, vacuum, empty trash, clean. Able to safely lift boxes up to 55 pounds. Comfortable climbing ladders. SCHEDULE Our stores are open seven days a week. The number of scheduled hours per week varies. You must be available to work a minimum of one weekend day, one opening shift and one closing shift per week. You must report to work on time or provide notification in advance if absent or late. EMPLOYEE CONDUCT It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors. COVID-19 VACCINATIONS Patagonia requires all employees who enter a Patagonia owned or operated facility to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment. Equal Employment Opportunity All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.