The Role

Energy Toolbase focuses on the modelling, intelligent control, and monitoring of distributed energy storage and photovoltaic systems. You will work with clients, field electricians, the operations team, and the engineering team to ensure successful delivery of our Acumen suite of products. You will bring your experience to effectively triage, debug, and solve important technical problems affecting our customers during both the pre-sales, installation, and maintenance phases of our projects. This is a key role that requires a technology generalist with strong fundamentals; capable of managing an influx of demands while providing exceptional customer service.

Essential Duties and Responsibilities

• Respond to incoming issues and troubleshoot technical problems related to:
  • Software deployment
  • Device Networking
  • Battery storage testing
  • Energy meter installation
  • Linux systems administration
• Use advanced tools to diagnose issues remotely and provide solutions in a timely fashion
• Collaborate with third parties to solve problems in a way that is consistent with Energy Toolbase's customer service approach
• Interface with software development and product teams to advocate for important customer facing issues
• Keep up to date on new ETB product features and methods for diagnosing problems and resolving issues
• Participate in code reviews and technical discussions to help make changes to software tools
• Maintain thorough documentation, logs, and metrics to ensure team is highly productive

Knowledge, Skills, and Abilities

• Strong written and verbal communication skills
• Strong commitment to quality and customer satisfaction
• Strong organizational, prioritization, problem-solving, and analytical skills
• Strong understanding of computer networking principles, particularly in relation to distributed Linux machines in an IoT context
• Enthusiasm for learning new software concepts and tools
• Ability to thrive in a fast-paced environment under time pressure
• Experience with Docker, git, Bash, networking, and Linux system administration
• Exposure to Python or a similar high-level language
• Familiar with server-side applications and RESTful APIs
• Familiar with communication protocols such as MQTT, HTTP, SSH, Modbus, and CAN bus
• Familiar with databases (Redis, PostgreSQL, InfluxDB, S3, etc.)
• Familiar with electrical single line diagrams
• Understanding of three-phase power concepts, including active and reactive power, quality factor, and inductive and capacitive loads

Qualifications

Education

• Bachelors or certifications in Computer Science or related field.
• Bachelors or certifications in Electrical Engineering or related field would be considered an asset

Experience

• Experience working with customers to solve technically challenging problems.