Diagnose and repair residential plumbing systems and lead customers to informed and confident buying decisions.

Responsibilities

● Complete plumbing, drain cleaning and other related in-home, service calls.

● Establish customer rapport to sell the right products and services.

● Educate and assist customers in choosing the best finance options and maintenance plans.

● Understand service criteria and hold yourself accountable for exceeding revenue goals.

● Show yourself as professional and knowledgeable to win new referrals and repeat business.

● Work alongside customer service and dispatch to ensure overall success of the business.

● Maintain a clean, organized job site and well inventoried truck.

● Participate actively in all training exercises, morning meetings and retreats.

● Train and mentor apprentices to ensure quick, accurate repairs and installations.

● Be accurate and timely with invoices, time cards, curbside feedback and option sheets.

Competencies for Success

● Licensed with knowledge of local plumbing codes and ability to make on-the-job applications.

● Develop proven track record in soldering, pipe threading, fixture installation, gas leak testing

and repair.

● Continued education and training.

● Clean, safe driving record.

● Highly organized with exceptional follow-through abilities.

● Strong verbal and written communications.

● High integrity with advanced social skills and ability to make solid connections.

● Strong desire to be a better technician tomorrow than you are today.

● Competitive individual contributor who also loves to win as a team.