Provides outstanding internal customer service by investigating and resolving software and hardware problems for computer users so that they can remain productive. Adheres to all Company service and operating standards.

• Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
• Determines whether problem is caused by hardware such as printer, cables, or telephone.
• Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
• Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
• Prepares standard statistical reports, such as help desk incident reports.
• Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate.
• Consults with programmers to explain software errors or to recommend changes to programs.
• Calls software and hardware vendors to request service regarding defective products.
• Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
• Writes software and hardware evaluation and recommendation for management review.
• Writes or revises user training manuals and procedures.
• Trains users on software and hardware on-site or in classroom, or recommends outside contractors to provide training.
• Installs personal computers, software, and peripheral equipment.
• Performs all other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Experience and Skills:

• High School Diploma or G.E.D. required. One year certificate in IT from college or technical school; minimum of 3 months related experience or training. Comp TIA A certification, or evidence of proactively pursuing such certification is required.
• Knowledge of Accounting software; Database software; Human Resource systems; Internet software; Inventory software; Payroll systems; and Spreadsheet and Word Processing software such as found in MS Office Suite. Must have excellent organizational and planning skills, and strong communication skills.
• Must be able to sit, stand, lift, carry weight, kneel, bend, and grip tools during a full 8 hour shift. Must be able to work all shifts, and weekends/holidays as required. Must be able to communicate effectively in English, both verbally and through written communications.
• Must be knowledgeable of all federal, state and local laws and regulations relevant to operations.

Company Benefits include (please note that some are reserved for Full Time Team Members only):

Medical/Dental/Vision after 90 days of continuous full time service

Paid Time off (Vacation, Sick, Holidays)

401K with partial company match (after 6 months of employment – both FT and PT)

Short and Long Term Disability (after a qualifying period)

Employee Dining Room

Free Uniforms and Parking

Bright Funds Match program

Team Member Assistance Fund

Tuition Reimbursement

Appreciation and Celebration Events

Fun Company Swag

This is not a comprehensive list of benefits offered.
From: Parx Casino