Job Description

ARE YOU CUSTOMER OBSESSED?

• You are responsible for executing best in class sales and service strategies.
• Team Leads reinforce exceptional customer service behaviors delivered by the store team through accountability, reinforcement, recognition, and praise.
• Teams Leads provide value to our guest by delivering a customer friendly in-store and curbside shopping experience
• You will leverage technology to enhance the customer service experience for our internal and external customers.
• You will cultivate an "It can be done" attitude with your team when it comes to overcoming obstacles and bringing joy to our customers.
• Team Leads are responsible for helping deliver on sales, profit, and service targets, as well as delivering on all key Omni strategies and metrics

WHAT DO YOU BRING TO THE PARTY?

• Do you possess prior retail management experience?
• Can you lead a team in a dynamic and fast-paced environment?
• Are you obsessed with ensuring that your customers are beyond satisfied?
• Are you adaptable and able to manage change daily through your team?
• Do you possess strong communication skills and the ability to build relationships with your staff and customers?

RESULTS MATTER!

• Team Leads will master all OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others.
• You will manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement.
• You will assist the Store Team Leader with team onboarding and learning.
• You will continuously direct and coach store team members.
• You will support the Store Team Leader in holding associates accountable to expectations.
• Team Leads are expected to work a schedule that aligns to customer and business needs (this includes early morning, evening, overnight shifts, and weekends).
• Team leads are responsible for creating an environment that promotes associate engagement and retention.
• As part of the Leader on Duty (LOD) team, you are responsible for other various processes and procedures to ensure an efficiently operating store.

Expected Salary Range : $14.75

The salary range offered for this position is a good faith description of the expected salary range this role will pay. PCHI reserves the right to pay more or less than the stated range based on a variety of factors such as experience, geography, etc.

Requirements

WHAT DO YOU BRING TO THE PARTY?

• If you can answer YES to the questions below then this is the job for you!
• Do you possess prior retail experience?
• Can you lead others in a fast-paced environment?
• Are you helpful, passionate, and fun?
• Can you inspire and serve others?
• Are you adaptable and able to manage change?
• Are you results driven?
• Are you dependable and committed?
• Do you enjoy planning parties and events?

RESULTS MATTER

Key Holders ensure our store is always customer ready, and are responsible for the following :

• Open / Close the store (alarm activation / deactivation)
• Count and balance tills at end of day.
• Prepare deposit, count safe.
• Perform customer service interventions at registers, including price overrides, discounts, refunds, exchanges, and other manual adjustments as needed.
• Perform Leader on Duty (LOD) function only when Store Team Leader or Team Leader is absent.
• Review and validate that Daily Party Plan tasks are completed as assigned when performing LOD functions.
• Solve customer related issues when performing LOD role.
• Execute any Emergency Response procedures as needed when acting in the LOD function.
• Receiving Freight and filling out daily log Maintaining receiving procedure.
• Balloon orders prepped for next day.
• Recovery and cleaning of store (Sales floor / counter / Backroom / breakroom / Bathroom and office).
• Daily scan audit (opening)
• Communication review on Party Central, reading and reacting to emails and text threads.
• Frequent kneeling, bending, and stooping.
• Standing for long periods throughout schedule day.

Last updated : 2024-04-30