As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.

Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, fourteen years in a row and the Crain’s Fast 50 list nine times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for three consecutive years in 2020, 2021, and 2022.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The IT Operations Support Analyst (internally known as I Fix Everything)will monitor and support enterprise systems, networks, applications, and servers. The Analyst will analyze and resolve technical problems withinour enterprise. This position will be part of a high performing team delivering best in class IT services to the business and our customers. The ability to communicate with both technical and non-technical audiences is a must!

A Typical Day

• Provide direct coordination between technical and cybersecurity groups to ensure the integrity of Parts Town and security of solutions
• Implement new technical solutions and systems to support security and compliance
• Prioritize and address CVEs related to Windows, O365, Azure, Storage and Server Hardware, according to standard and policy
• Validate new software and ensure it aligns with PT operational procedures
• Manage tools and systems that support security and compliance
• Assist in developing standards for Active Directory/O365/Azure/Privileged Account Management/Technical controls that ensures adherence to Berkshire standards, best practices, and IT General Controls
• Create SOP documentation, system diagrams, and perform knowledge transfer to team members.
• Assist other sub-organizations by providing direct knowledge support to expand overall adherence to controls and guidelines

To Land This Opportunity

• You have 5 years of experience in a technical support role, such as IT Operations, IT Remote Support, or Systems Operator
• You demonstrate vast knowledge and working experience of computers, hardware troubleshooting, and Windows Desktop operating systems (including MS Office)
• You are an excellent communicator and enjoy problem solving
• You’re a multi-tasking wizard and love working on multiple projects simultaneously and juggling priorities
• You ideally have a Bachelor’s or Associate’s degree in Information Systems or Computer Sciences – or relevant work experience in a related field

About Your Future Team

Our IT team’s favorite pastimes include corny jokes, bowling, and good pizza. They like vehicles that go really fast, and coffee…a lot (they’ll hear you out on whether Dunkin or Starbucks gets your vote).

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.