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IT Operations Analyst

Addison, IL | Full Time

Job Description

See What We’re All About

As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.


Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, thirteen years in a row and the Crain’s Fast 50 list nine times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace in 2020 and 2021.


If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!



  • Parts Town Pride – check out our virtual tour and culture!
  • Quarterly profit sharing bonus
  • Team member appreciation events and recognition programs
  • Volunteer opportunities
  • Casual dress code
  • On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
  • All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.


The Job at a Glance

The Senior IT Operations Analyst (Internally known as Senior High-Tech System Detective) will monitor, support, and implement enterprise systems and applications. The person will provide high level troubleshooting of complex technical issues. The IT Operations Senior Analyst will be part of a high performing team delivering best in class IT services to the business and our customers. Our Senior IT Operations Analyst will communicate with both technical and non-technical audiences!

A Typical Day

  • Undertake the identification, registration, and categorization of incidents
  • Help create and develop new incident processes based around problem management
  • Monitor and respond to alerts using monitoring tools/systems/tickets with a sense of urgency
  • Address, resolve, and document support issues
  • Make sure systems are secure by keeping them updated with security patches and continuous review of CVEs
  • Troubleshoot and gather information to enable incident resolution and promptly escalate incidents as appropriate
  • Manage and maintain SCCM environment, including creating deployments, updating images, and deploying patches to systems
  • Implement new systems as required by the business
  • Work closely with other teams to resolve issues


To Land This Opportunity

  • You have at least 5 years of experience working with SCCM (Intune is a plus)
  • You demonstrate vast knowledge and working experience with servers, infrastructure hardware, troubleshooting, and root cause analysis
  • You have experience with VMware, Windows Servers, Active Directory, and basic networking topologies
  • You understand IT Operations batch processing, monitoring of devices and systems and change control procedures
  • You are fluent in English, an excellent communicator, and enjoy problem solving
  • You’re a multi-tasking pro and love working on multiple projects simultaneously and juggling priorities
  • Bonus points if you have a Bachelor’s or Associate’s degree in Information Systems or Computer Sciences – or relevant work experience in a related field


About Your Future Team

Our IT team’s favorite pastimes include corny jokes, bowling, and good pizza. They like vehicles that go really fast, and coffee…a lot (they’ll hear you out on whether Dunkin or Starbucks gets your vote).


Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.


Company Overview

  • Website
  • Headquarters ADDISON, IL
  • Size 3,000 - 7,500
  • Founded 1987
  • Type
  • Revenue $500M - $1B
  • Industry Retail & Wholesale
  • About parts town
  • Parts Town was founded in 1987 as a restaurant equipment parts distributor for local service companies. Starting with a staff of six, Parts Town now employs almost 400 team members and supports local, national and international customers. For a time, the industry landscape was grim. Manufacturers were frustrated with declining parts sales, customers wanted better customer service and there was no platform for ecommerce. Where others saw the impossible, Parts Town saw opportunity. Forging partnerships with manufacturers, we championed OEM parts to our customers and collected a massive inventory ... to provide those parts quickly. Through the creation of and the industry’s first mobile app, we designed online tools to research and purchase parts with ease. Parts Town also established a customer experience, rising high above the standard. Expertise, friendliness and integrity have set Parts Town apart. The good news is, we’re just getting started. In 2018 Parts Town was been named to the Crain's "Fast 50"​ list recognizing the fastest growing companies in the Chicagoland area for the sixth time. Parts Town has also be named to the "Inc 5000"​ list of fastest growing private companies for nine consecutive years. More