The Job at aGlance

As aInsideServiceTechnician(internally knownas aTech Wizard), you will directly communicate with end users and field technicians to providetechnicalsupport over the phone and via email. On a daily basis, you'll assist with repairs on warranty and non-warranty foodservice equipment (specificallyhot-side units). You'll work closely with manufacturers to recommend engineering changes and document equipment/component failure rates. After completing the onboarding process, you'll also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications!

A Typical Day

• Provide exceptional customer service, effectively communicating equipmentinformation and troubleshooting solutions in a friendly and professional manner
• Utilize equipment manuals,wiring diagrams, and parts listingsto diagnose and resolve equipment issues
• Maintainallcustomer call information intoa company database to better assist future inquiries

To Land This Opportunity

• You have experiencein electric/gas appliance repair, refrigeration, or HVAC(or relevant training/schooling)
• Youare fluent in English andhave excellent written and verbal communication skills
• You're confident using a computer and navigatingprograms such asMS Word & Outlook
• You're passionate about troubleshooting andfinding innovative solutions to difficult problems
• You have the ability to multitask and thrive in a fast paced, team atmosphere

About Your Future Team

Our Technical Service group is full of high-performing team members who have a passion and enthusiasm to work hard and play hard!

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.