4 operator customer service representative communications center per diem Jobs in boston, ma
Greater Lawrence Family Health Center is Hiring a Customer Support Representative (Per Diem) Near Boston, MA
Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.
GLFHC is currently seeking a bilingual (English/Spanish) Customer Support Center Representative. Customer Support Center Representatives perform all functions necessary to ensure calls are handled efficiently and professionally promoting overall patient satisfaction.
- Promptly answers all incoming calls in a polite and professional manner.
- Directs calls to the appropriate departments.
- Schedules appointments and reviews appointment details, date, time, location, and clinician.
- Keeps demographic information updated and accurate.
- Communicates PCP change requests or transfer care/location requests.
- Sends late arrival notices and follows cancellation and rescheduling procedures.
- Assists with on-boarding, training, quality assurance and employee engagement.
- Bilingual, Spanish and English.
- High School diploma or GED certificate.
- Computer knowledge.
- Excellent communication skills.
- Excellent customer service skills.
Job Summary
Per Diem
$40k-51k (estimate)
05/21/2024
06/09/2024
glfhc.org
LAWRENCE, MA
<25
1980
INNOKENTIY BAKAEV
<$5M
Ambulatory Healthcare Services
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About Greater Lawrence Family Health Center
The Greater Lawrence Family Health Center is now the second largest community health center in Massachusetts, serving over 62,000 patients at seven clinical sites and two School-Based Health Centers in Lawrence, Methuen and Haverhill. Prior to GLFHC's establishment in 1980, those living in the region had few health care alternatives. Consequently, Lawrence lagged behind the rest of Massachusetts on virtually all health status indicators. The mission of the Greater Lawrence Family Health Center is to improve and maintain the health of individuals and families in the Merrimack Valley by providin ...
g a network of high quality, comprehensive health care and services and by training health care professionals who can respond to the needs of a culturally diverse population. Considering a career change? Visit our Careers page at http://glfhc.org/about/join-our-team/ for current openings at one of the most diverse and forward-thinking companies in the region.
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The following is the career advancement route for Customer Support Representative (Per Diem) positions, which can be used as a reference in future career path planning. As a Customer Support Representative (Per Diem), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative (Per Diem). You can explore the career advancement for a Customer Support Representative (Per Diem) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
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Be as polite as possible when talking to clients over the phone.
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
