Welcome To ParsonsKellogg! Your Singular Destination For Premium Promotional Products! Headquartered In Rhode Island, We Are A Top-50 Distributor Of Promotional Items Nationwide.

ParsonsKellogg has made its name as the go-to brand partner in customer engagement. With our unique vendor relationships, we deliver superior promotional products and services at competitive prices. We ensure the experiences of our clients, whether they are a big name in corporate America or the shop around the corner, are efficient, easy and rewarding.

That’s the PK way.

Fuel ParsonKellogg's E-Commerce Growth! Join our dedicated team as an Account Specialist and become a driving force behind the continued success of Corporate Gear's thriving online platforms.

Compensation: $45,000 - $50,000 Annually Commission

Job Summary:

As an Account Specialist, you'll have the opportunity to dive deep into one of our key divisions: Corporate Gear, Health Gear or Game Day Gear. Whether it’s ensuring seamless order fulfillment, collaborating with internal teams, or exceeding customer expectations, you’ll play a vital role in driving success for your team’s department. We value open communication and collaboration at ParsonsKellogg. We'll work closely with you to ensure any changes to your role are aligned with your career goals and development. This position is ideal for someone who thrives in a dynamic environment and is excited to take on new challenges as the company grows.

Job Responsibilities:

• Provide customer support when needed for our web store customers via email, phone, and chat in a timely manner.
• Partner with customer experience specialists to review customer notes and requests, identifying areas for improvement and implementing quality assurance measures to optimize the customer journey.
• Approach customer interactions with a collaborative mindset, using strong interpersonal skills and empathy to identify and address concerns, while working towards mutually beneficial solutions.
• Process customer orders using ParsonsKellogg’s platform, Microsoft Business Central
• Communicate with customers regarding their product, logo, logo location, extra charges, and shipping over the phone, live chat, and email.
• Champion our brands by consistently delivering exceptional knowledge and experiences to all customer interactions.
• Leverage your strong brand knowledge to confidently advise customers and suggest alternative options when needed.
• Serve as a valuable resource, readily sharing knowledge and expertise while fostering a culture of learning and mutual support within the team.
• Navigate a dynamic work environment utilizing a diverse range of software tools, including CRMs, workflow management platforms, and vendor sites.
• Maintain meticulous organization and utilize efficient workflows to deliver high-quality service across multiple orders and customer interactions.

Job Requirements:

• Bachelor’s degree or 2 Years of sales experience.
• Minimum 2 Years of Customer Service experience.
• Proficiency in Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook.
• Proficient in planning and allocating time, adapting to changing priorities, and meeting deadlines consistently.
• Articulate and active listener, able to build rapport and convey information clearly and persuasively across diverse audiences.
• Comfortable navigating various digital platforms and learning new software quickly.
• The role involves primarily seated work, but flexibility to stand or move around at your discretion is encouraged.

ParsonsKellogg is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay
• Yearly bonus

Work Location: Hybrid remote in East Providence, RI 02914