Parry Labs, founded in 2016, is headquartered in Alexandria, VA, with offices located in Huntsville, AL, Dallas, TX, and Columbia, MD. They provide leading edge software-defined / hardware-enabled solutions enabling mission success across air, land, sea, and cyber domains for DoD customers.

Parry Lab’s flagship Stellar Relay™ product is a modular, tactical-cloud family of systems targeted for small footprint edge deployment enabling rapid software delivery of mission critical capabilities as needed to implement Joint All Domain Command and Control (JADC2). Developed and supported by Parry Labs, Stellar Relay is deployed at a Technology Readiness Level (TRL) 7-9 on SOCOM, Army, Air Force and new DARPA platforms including the MQ-1C Grey Eagle, Grey Eagle Miniature Mission Interface (GEMMI) Ground Control Station, MQ-9 Predator, MQ-9B SeaGuardian, U-28 Draco, and UH-60A BlackHawk. Stellar Relay provides customers with hardware and software solutions that securely streamline the ability to collect, analyze, and share information at the speed of relevance. As a small footprint communications hub and compute host based on relevant open standards, Stellar Relay is easy to integrate and equips platforms with a low-cost solution to continuously upgrade capabilities by hosting advanced applications and technologies including Artificial Intelligence and Machine Learning (AI/ML), vision-based navigation, and other mission critical technologies.

Parry Labs offers a dynamic engineering environment integrating Model-based Systems Engineering (MBSE) and DevSecOps into a common software factory ecosystem enabling delivery of the right capability at the speed of relevance. We are starting a Dojo-based immersive learning environment to upskill our workforce in the flow of work and cultivate high-performing teams. We need engineers who are excited to work with these advanced concepts for round-trip engineering and continual improvement. As a Principal Site Reliability Engineer at Parry Labs, you can make a direct impact to customer systems and to our engineering environment. You will have access to a strong executive team with leadership stemming from General Atomics, Northrop Grumman, Palantir and more who will help you and encourage you to execute your career trajectory in the path that fits you best.

JOB PURPOSE

The Parry Labs IT Team is looking for a talented IT Support Technician Intern to provide part-time technical support for business users, services, and systems from our Huntsville, AL office. Our IT Support Technician will handle end-user and helpdesk support of various break-fix incidents, fulfill requests, and assist with the provisioning of new workstations and software.

KEY RESPONSIBILITIES

• Provide level-1 IT support to users at all Parry Labs locations
• Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups)
• Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments
• Setup and install workstation hardware, peripherals, and software for end-users
• Grant access and assist with password resets to applications and systems as appropriate
• Provide remote end-users support to employees at other locations
• Troubleshoot connectivity issues (i.e. site internet, VPN, access to O365)
• Setup and support voice and printing services for end users
• Troubleshoot hardware and software issues
• Collaborate with IT team members on high-severity incidents, IT and business projects, and scheduled maintenance
• Collaborate with Cybersecurity team members to help provide on-site response to resolve and remediate security vulnerabilities
• Input and track asset management inventory of locations assets including workstations, monitors, phones, and peripherals
• Create knowledge (how-to) articles to assist with level-0 support deflection and self-service
• Interact with end-users, leadership, and third-party contractors

REQUIRED MINIMUM QUALIFICATIONS

• High School Diploma/GED
• US Citizen with ability to obtain and maintain a security clearance
• Experience as a help desk technician or other IT customer support role
• Associates Degree in STEM field and 3 years related experience)
• Relevant IT certifications (i.e. A , Network , Security , Cloud , MS 365 Fundamentals, ITIL) preferred
• Experience with Microsoft Technology Stack (Windows, AD, O365, Intune, Sharepoint)
• Hands-on experience supporting a large end-user community, laptops, desktops, access management, and collaboration tools
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic IT technical issues
• Experience with Windows 10/11
• Excellent communication and customer support skills

Life at Parry Labs

Employee Incentives: 401K with matching; Educational Assistance; Casual work environment; Unlimited PTO; Work-life balance; Upward Mobility; Relocation

*The description provided above is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. Duties, responsibilities, and requirements may change over time and according to business need.

 **Candidates must have the ability to obtain a US (United States) Government security clearance and will be subject to a US security background investigation. An active security clearance is preferred. Parry Labs is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, protected veteran status, or any other factor prohibited by applicable law.