ABOUT PARLANCE 

Parlance is a Software as a Service company leveraging intelligent speech technologies to improve the caller experience for leading organizations nationwide. Parlance delivers speech recognition as a managed service. That means we blend intelligent speech technologies, including Automatic Speech Recognition and Natural Language Understanding to transform old-fashioned phone systems into easy-to-navigate speech-driven tools. We modernize and improve the first 30 seconds of every caller’s journey and remove barriers to service. Health systems specifically subscribe to Parlance to improve patient experience and reduce frustration. No more long hold times, no confusing menus, no numbers to press. 

Role Summary: 
The Product Owner will play a key role in our agile product development team, responsible for defining the vision for the product, conveying this vision to the team, and prioritizing the product backlog to align with business goals. The ideal candidate will have a deep understanding of user needs, a passion for product development, and the ability to work closely with cross-functional teams to deliver high-quality products that meet customer expectations. 
Key Responsibilities: 

• Define and communicate product vision and strategy to all relevant stakeholders and the development team. 
• Own and prioritize the product backlog, ensuring that the team always works on the highest-impact projects. 
• Work closely with stakeholders across the company to gather and prioritize product and customer requirements. 
• Serve as the customer advocate, incorporating user feedback and market research into product development. 
• Collaborate with the development team to ensure that product goals are met with each release. 
• Define and monitor key performance indicators (KPIs) for product success. 
• Facilitate agile ceremonies such as sprint planning, reviews, and retrospectives. 
• Manage product release plans and set expectations for delivery of new functionalities. 
• Keep abreast of industry trends, competitor products, and market conditions that may affect product development priorities. 

Qualifications: 

• Bachelor’s degree in Business, Computer Science, Engineering, or a similarly related field. 
• 3 (preference to 5 ) years of experience as a Product Owner or having PO duties in an enterprise SaaS product.
• 4 years of experience within a Healthcare SW/Saas environment. 
• Strong understanding of Agile methodologies and principles. 
• Strong ability to influence the Product Management to Product Owner process (be part of user story development, ask the right questions to the GTM, Marketing, Vision, and Customer Ops team members)
• Excellent communication and leadership skills, with the ability to influence cross-functional teams without formal authority. 
• Demonstrated ability to think strategically and creatively while maintaining attention to detail. 
• Experience with user-centered design and customer feedback tools. 
• Proficiency in product management software (e.g., JIRA, Trello, Asana). 
• Ability to analyze data, identify trends, and make data-driven decisions. 
• Prior success in a remote PO role. 
• Work must be performed in the United States (ET, CT, MT, PT)
• You must have legal authorization to work permanently in the United States; Parlance will not sponsor individuals for employment visas, now or in the future, for this job. 

MAKE A DIFFERENCE 

Come work at a company where your voice matters and you can make a real impact beyond your specific job role. You will gain a view of the whole company fostered by open management and a flat organizational structure. Parlance is a team of smart people who care about each other and our customers. We are responsible professionals who operate with integrity and treat people with respect. 

BENEFITS 

The compensation and benefits package at Parlance is designed to put people first:

• This role is budgeted at $90K - $110K
• Comprehensive health care for you and your family
• 15-20 paid vacation days each year depending on tenure
• 10 paid holidays each year
• 10 paid sick days each year that can be used when you or a family member is sick. We don't think you should have to use vacation time for these unexpected circumstances.
• A supportive parental leave policy 
• 401(k) retirement plan with company match
• Budgeted learning/development and paid conference days

Parlance is committed to a diverse and inclusive workforce. Parlance is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Work Authorization:

US work authorization is required; We are currently not able to sponsor visas for this or other roles now or in the future
Principals only, please.