Are you passionate about the automotive industry and skilled in customer communication? We are currently seeking a motivated and customer focused Automotive BDC (Business Development Center) Representative to join our dynamic team. Get your foot in the door and advance your career with Parkway Honda.

Hourly wage plus monthly bonus structure. The compensation ranges from $45,000 up to $60,000.

Responsibilities:
1. Customer Engagement:

• Interact with customers via phone, email, and other communication channels to understand their automotive needs and preferences.
• Provide exceptional customer service, addressing inquiries, scheduling appointments, and ensuring a positive customer experience.

2. Lead Management:

• Manage and follow up on leads generated through various sources.
• Qualify leads and route them to the appropriate departments for further action.

3. Appointment Scheduling:

• Schedule appointments for customers with our sales and service departments.
• Coordinate with internal teams to ensure seamless scheduling and timely follow-ups.

Product Knowledge:

• Stay informed about the latest automotive products, features, and industry trends.
• Effectively communicate product information to customers and address any questions or concerns.

CRM Utilization:

• Use customer relationship management (CRM) tools to track interactions, manage leads, and streamline communication processes.

Qualifications:

• Previous experience in a customer service or sales role, preferably within the automotive industry but not necessary. We will train.
• Excellent communication and interpersonal skills.
• Proficient in using CRM software and other communication tools.
• Excellent computer skills are a must.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong organizational skills and attention to detail.

Benefits:

• Competitive salary/hourly and performance-based incentives.
• Health, dental, and vision insurance coverage.
• Opportunities for professional development and career advancement.
• Employee discounts on automotive products and services.

Parkway Toyota requires drug testing, including for marijuana, (medical marijuana card holders are accepted) and a background check prior to employment.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Monthly bonus

Ability to Relocate:

• West Roxbury, MA 02132: Relocate before starting work (Required)

Work Location: In person