SUMMARY

Plans, organizes, leads, and controls the flow of service work through the Quick Lube service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

ESSENTIAL DUTIES

Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.

Prioritizes and controls all comebacks to ensure proper and prompt attention.

Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation.

Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.

Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.

Ensures that technicians follow warranty material disposition procedures.

Communicates job status with the next shift supervisor.

Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.

Maintains high customer satisfaction ratings.

Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.

Maintains a clean work area.

Maintains a professional appearance.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Two to four years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Automotive service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person