About Us:

The Hilton Garden Inn Raleigh-Cary, off I-40 and I-440, is moments away from Crossroads Plaza mall, restaurants, and a movie theater. NC State University, Raleigh Convention Center, and PNC Arena are within 15 minutes. Raleigh-Durham Airport is 20 minutes away. There is a patio with a fire pit and indoor saltwater pool on property. The hotel is located at 131 Columbus Ave, Cary, NC 27518.

The Role:

As a Front Desk Agent, you're not just handing out room keys – you're creating memories for our guests. From warm welcomes to efficient check-outs, you’ll be instrumental in making sure every detail of a guest’s stay is perfect. This is a full-time position, hours 3PM - 11PM. 

What You'll Do:

• Welcome guests with a smile that sets the tone for their stay – friendly, relaxed, and inviting.
• Assist guests with information about local hotspots, hidden gems, and hotel services.
• Manage room reservations, modifications, and cancellations.
• Turn challenges into opportunities, resolving guest issues with patience and a can-do attitude.
• Collaborate with the behind-the-scenes team to ensure guest requests are met.
• Contribute your valuable insights in team meetings and daily huddles to elevate our service game.

Your Skills and Style:

• You've got a knack for customer service, honed through past experiences, preferably in hospitality. 
• Your communication is clear, friendly, and professional.
• Attention to detail is your strong suit; no request slips through the cracks.
• Technology doesn't intimidate you – you're comfortable with reservation software and basic systems.
• Pressure is just another part of the job – you stay cool under all circumstances.
• Your schedule flexibility means you're open to varied shifts, weekends, and holidays.
• A high school diploma or equivalent is your foundation; any hospitality education is a plus.

The Perks – What’s in it for You:

• Competitive compensation that recognizes your star quality. 
• Comprehensive medical and dental benefits for full-time team members, available Day 1. 
• Paid time off (PTO) and holiday pay to maintain work-life balance.
• Shine bright with our Team Member Recognition Program.
• Incentive plans available to all departments to reap the rewards of your exceptional performance.
• Opportunities for growth and development in a thriving hospitality environment at Parks Hospitality Group.
• Access to special discounts on stays and dining – share the love with friends and family

Get to Know Us More:

The Hilton Garden Inn Raleigh-Cary is owned and managed by Parks Hospitality Group. We were voted a Best Place to Work in 2022 and 2023. Learn more about us by visiting our website: www.parkshotels.com.

Ready to Shine?

Step into the spotlight as a Front Desk Agent at the Hilton Garden Inn Raleigh-Cary. If you're ready to create exceptional experiences for our guests and be a key player in our hospitality story, click “Apply” to submit a brief application. Let's make every stay unforgettable together.