At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America. We power a growing family of locally known brands including Hart’s, Superpumper, KB Express, ConoMart Super Stores, and more!

We recognize that diversity gives us an edge and inclusion propels us forward. We’re also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster. As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.

Position Title: Retail Back Office Application Support

Team and Location: Information Technology - position may be located in Salt Lake City (UT), Miami (FL), Nampa (ID), or Minot (ND)

Position Summary:

The Application Support role will be responsible for providing application support to Parkland’s internal customers, stores, partners, suppliers, and employees using Parkland’s Retail Backoffice System technologies across 100 stores across the USA. This includes working within content standards, assisting with global changes and working in collaboration with the business to implement and maintain the assigned system(s) or product(s) as well as manage user access request for back-office applications and manage daily jobs and monitoring. The Application Analyst plays a critical role in delivering high quality customer service and support to clients. The Application Analyst will be responsible for creating effective solutions to answer business questions, and to manage, implement, and support application solutions to fulfill the business’ current and future needs.

Key Responsibilities:

• Act as initial point of contact for phone inquiries and emails that relate to all internal Parkland customer issues, requests, and queries within the Retail Backoffice systems.
• Perform incident management and request fulfillment tasks in support of the business.
• Perform configuration tasks within the assigned system or product(s).
• Maintain a high degree of customer service for all support queries while adhering to all service management principles.
• Interact and coordinate within the business to comprehend and document business requirements.
• Responsible for the translation of business requirements to technical and functional analysts.
• Provide assistance in a timely manner that enables diagnosis and resolution of production issues.
• Perform bi-annual security audits and reviews with business and functional owners.
• Provide SME knowledge to the prioritization process for business requests.
• Create and edit reports and dashboards through application functionality or SQL.
• Ensure applications are kept up to date by upgrading software and/or applying the necessary patches.
• Write, review, and update documentation for operational applications including application integrations and support processes, user guides, how to’s, etc.
• Adhere to Change Management policies and procedures.
• Builds effective working relationships with key vendors and outside contractors to support IT initiatives and manage accounts service level agreements.

Qualifications and Skills:

• Computer Science, equivalent technical certification, or business degree.
• 3 to 5 years’ experience related to application support.
• Analytical problem-solving skills.
• Effective written and oral communication skills for technical and non-technical audiences.
• Exceptional customer service skills.
• Highly organized and able to manage competing priorities.
• Able to work and thrive in a collaborative team environment.
• Skill in promptly detecting, analyzing, and resolving computer software, sometimes with little time or data.
• Provide support to client groups during routine scheduled business hour and outside scheduled hours during the week and weekends, as needed.
• Experience with SQL and SQL certification considered an asset.
• Bilingual Spanish is an asset.

We Offer:

• Medical with a great wellness program that includes up to $1000 per year in HSA contributions, Dental, Vision, Company paid life insurance, LTD, STD;
• 401k with generous company match;
• Paid time off;
• Great working environment!

Parkland USA is an Equal Employment Opportunity Employer.

Parkland USA is committed to equal employment opportunity for all persons. All employment decisions at Parkland USA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. It is the policy of Parkland USA to provide Equal Opportunity Employment to all qualified disabled veterans, individuals with disabilities, and protected veterans who are employees or applicants for employment.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check which may include but not be limited to educational, criminal, credit, drug and alcohol and/or Fitness for Duty testing.