Parkland USA is an independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. We power a growing family of locally known brands and our team members serve retail, commercial, and wholesale customers across the United States, Canada, the Caribbean region and the Americas. As Parklanders our purpose is energizing people and business to get them where they want to go. We’re a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster.

Position Title: IT Support Analyst

Location: Denver, CO (travel may be required at times to support home, company sites, other Parkland USA ROCs (Regional Operating Centers) or acquisition

Key Responsibilities:

• Accomplishes IT ROC objectives by working with ROC IT Manager in executing department support initiatives; contributing to and supporting strategic opportunities; participates/takes the lead in Corporate and ROC projects; contributes to the effectiveness and efficiencies of the organization.
• Additional to the ROC responsibilities, the IT Support Analyst may also have national responsibilities related to a specific area of IT and will also collaborate with other team members that have national responsibilities.

People Management

• Accomplishes information technology staff results by: communicating, planning, executing, and providing great customer service. Coordinates with other operational teams and enforces system policies and procedures
• Maintaining a safe and secure work environment; developing personal growth opportunities.

Strategic Initiatives:

• Maintains organization's effectiveness and efficiency by contributing to, delivering, and supporting strategic plans for implementing information technologies
• Participates in projects, including acquisition integrations, by coordinating resources and timetables to meet the demands of the Project vs Operations
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
• Collaborates with corporate IT to establish and report level of service for the delivery of core IT services including long-term trend analysis within the ROC
• Works with corporate IT to contribute to the development and maintenance of a disaster recovery plan in support of the overall business continuity strategy
• Contributes to annual IT budget planning and tracks spend

Technical Support Escalation

• In partnership with corporate IT and team members with national oversight, responsible for maintaining high availability and quality of service for the IT infrastructure and applications pertinent to the ROC
• Escalation point for any major incidents pertaining to IT infrastructure or supported applications within the ROC
• Responsible for adhering to Change Management policies and procedures
• Contributes to cross ROC team effort by accomplishing related results as needed

National or Centralized Responsibilities (if applicable)

• Has responsibility and ensures that standards are maintained across ROC and supported systems
• The primary liaison to ROC IT Manager for area of responsibility
• An escalation point for problems for area of responsibility, may take a lead role in organizing and monitoring the diagnosing team

Qualifications and Skills:

• Minimum of Bachelor’s degree or equivalent in Business/Computer Sciences (preferred)
• Minimum of 3 years technology experience in a large enterprise infrastructure environment
• Knowledge of the functions, operation and mission of the specific department
• Above average written and verbal communication skills
• Outstanding interpersonal relationship building and team-oriented skills
• General knowledge of Parkland’s Employee Policies and Practices
• Evidence of the ability to practice a high level of confidentiality

We Offer:

• Medical with a great wellness program that includes up to $1100 per year in HSA contributions, Dental, Vision, Company paid life insurance, Long Term Disability, Short Term Disability;
• 401k with generous company match;
• Paid time off;
• Great working environment!

We thank all candidates in advance for their interest, however only those being considered will be contacted.

Parkland USA is an Equal Employment Opportunity Employer.

Parkland USA is committed to equal employment opportunity for all persons. All employment decisions at Parkland USA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. It is the policy of Parkland USA to provide Equal Opportunity Employment to all qualified disabled veterans, individuals with disabilities, and protected veterans who are employees or applicants for employment.