Hours:10 hour shifts from 8pm - 6am and 9pm - 7am with rotating weekends.

Do you like:

• Fast paced environment.
• To be given the requirements and then make the decisions on what to do?
• Steady hours.
• Overtime.
• Feedback for growth.

General Job Description
Parker Technology is an innovative leader in the ever-changing parking business. We are seeking to hire bright and self-motivated individuals for our Customer Service team. You’ll be responsible for answering live, video, face-to-face calls from parking customers across the US. Our Indianapolis-based call center operates 24/7/365. We respond to questions or issues regarding parking services. Familiarity with each parking customer and their policies and the ability to scan computer screens for information enables the reps to answer questions or explain options.

How you make an impact:

• Attention to detail - Pay close attention to the rules and information for each facility and respond to calls appropriately
• Communication
• Ensure supervisors are aware of repetitive issues at facilities
• Call out to garage contacts as dictated by the facility rules to communicate issues or get permission for next steps when dealing with issues.
• Teamwork - Help other CSRs on the team with information and helpful hints
• Dependability – Arrive on time and be ready to take calls at the beginning of your shift
• Problem solving skills
• Ability to read and capture multiple inputs
• Good keyboarding skills
• Ability to make judgment when given guidelines
• Good memory for detail
• Prefer to learn by reading and studying
• Ability to maintain calm composure under stress of multiple calls; not easily rattled
• Professional appearance

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift
• Night shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person

Experience:

• Customer Service: 1 year (Required)

Shift availability:

• Overnight Shift (Required)

Work Location: In person