Overview

Parker & Sons is currently seeking a Drywall Dispatcher/Scheduler to join our team comprised of creative and energetic employees! Our Drywall Dispatcher /Scheduler plays an integral role in our department, as they ensure the organization and completion of all installation projects. The ideal candidate will have previous experience in dispatching and job assigning. They will also have general knowledge of drywall products, a basic understanding of installation processes, and high attention to detail with the ability to multi-task.

Company Goal: Keeping customers comfortable with expert heating, cooling, plumbing and electrical service Since 1974. Parker & Sons has been serving homeowners and businesses for over 50 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Serving Maricopa, Pinal, and Gila Counties, Parker & Sons continues after all these years to maintain an A rating with the Better Business Bureau and even won the BBB Torch Award for Ethics (Twice!)

Dispatcher Job Description: This position in the HVAC department is essential to the immediate and future success of Parker & Sons. The Drywall Dispatcher allows our customers to rest assure, Parker & Sons will be there to accommodate all their home care needs. Working alongside charismatic and enthusiastic employes, the work environment is warm and welcoming.

What's in it For Me?

• $20.00 to $25.00 Based on experience
• PTO plus Sick time Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Responsibilities

Essential Duties & Responsibilities:

Schedule (Dispatch):

• Assign Drywall Technicians to jobs each day.
  • Maximize efficiency for drive time & distance.
  • Maximize efficiency for overtime. (especially in the winter months).
  • Determine the correct Drywall Technician for the job based on knowledge of skills to ensure a successful and efficient installation.
  • Rotate job type assignments based on difficulty of previous day’s work to maintain a balanced distribution to the individua technicians.
  • Adjust daily schedules to accommodate PTO, meetings, training, and call outs.
• Communicate with leadership to identify possible strategy enhancements or crew deficiencies.
• Complete, maintain, and distribute Saturday Rotation schedule.

Follow ups:

• Receive emails regarding follow ups.
• Send follow ups to appropriate personal.

Data entry:

• Manage various reports
  • Damage
  • Deliveries
• Manage truck assignments and changes to keep Service Titan up to date.

Additional Tasks:

• Work with Payroll to validate accurate hours (dispatch, arrive, complete).
• Monitor progress of jobs to notify customers of potential late arrivals or reschedules.

Qualifications

Do I have What it Takes?

Minimum Qualifications:

• Excel or similar platform experience
• Typing 40 words per minute
• High School Diploma or GED preferred
• Minimum 2 years of dispatching experience, preferably in HVAC, Plumbing, or a service industry
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.