Responsible for increasing market share and retaining existing aftermarket business for assigned customers. Provides on-site customer support and marketing coordination at multiple airline, military, or OEM customers of moderate complexity operating or servicing Parker Aerospace products. Responsible for managing customer relationships by following up on issues and opportunities through frequent communication and ensuring the highest level of customer service.

Scope/Supervision and Interaction:

____ Has Direct Reports __X__ Does Not Have Direct Reports

Provides leadership for an aftermarket business segment; is the primary contact for assigned customers of moderate complexity and scope. May provide guidance and assign work to other Parker employees (e.g. administrators, technicians or engineers). Coordination may cross multiple sites and divisions. Has regular interaction with customers and Division leadership. Typically reports to division staff or an aftermarket business development manager.

1. Acts as primary interface with clients by maintaining on-site presence and developing and maintaining on-going, long term relationships at all levels of the customer's organization.

2. Develops and maintains industry contacts (suppliers, customers, competitors) in a target market to retain and capture new business. Takes steps to protect and safeguard Parker's reputation and intellectual property.

3. Serves as the customer's advocate within Parker by acting as the liaison and facilitator for the resolution of issues regarding any aspect of Parker support. Identifies technical, logistical, performance, or support issues with Parker products or services.

4. Ensures long-term profitable growth of spares, repairs, product improvements, and retrofit business of all Parker Aerospace product lines at assigned customers by working with Aftermarket Business Development Managers to develop and implement marketing plans and strategies.

5. Assists in the development of proposals and agreements by gathering requirements and opportunities from customers and recommending programs that meet customers' needs and provides an acceptable level of return.

6. Defines, recommends, and pursues new business opportunities by researching different types of business to pursue, likely competition, contractual requirements, and pricing strategy (e.g. cost-per-hour agreements or incentives).

7. Provides oversight of key customer performance areas (delivery, quality metrics) and partners with the divisions to maintain a high level of operational performance.

8. Complies with federal, state, and aerospace industry regulations by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions (e.g. export compliance).

9. Serves as customer expert and resource. Represents Parker at industry events to promote Parker products and services. Shares specialized knowledge with others. May provide leadership to others.

10. Maintains professional and technical knowledge by attending seminars, reviewing trade and technical publications, establishing networks, and/or participating in professional associations.

- Bachelor's degree (BA) in Marketing, Engineering, or related field.

- Eight or more years of increasingly responsible aerospace experience including two or more years of high-level account management, customer relationship management experience, and project and customer program management.

- Thorough knowledge of company products and services, technology, regulations, and policies related to marketing and customer support for airline, military or OEM customers.

- Knowledge and understanding of contractual terms and financial modeling (e.g. pricing; cost analysis).

- Knowledge of program management principles and related business processes and procedures, including technical and business proposal development. Proficient in the use of standard and specialized software applications and reporting tools.

- Ability to develop and maintain positive customer relationships.

- Ability to resolve issues at the appropriate division working level; communicates in an effective manner with internal Division leadership.

- Ability to develop and respond to inquiries or complaints from customers, regulatory agencies (e.g. ITAR export requirements), or members of the business community.

- Interfaces effectively with all levels within customer and Parker entities. Effectively presents information to management and customers.

- Overnight, long-distance travel may be required.

Please note that the salary range information is only applicable for California. Compensation is based on a variety of factors, candidate experience, qualifications, location as well as market and business considerations. Pay Range: $113,579- $198,823.

This role is subject to compliance with the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), which requires the incumbent to be either a US citizen, lawful permanent resident ["green card" holders], or have refugee or asylee status).

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.