A Collections Specialist at Parker Lord is responsible for collecting receivables in a timely manner to ensure a steady flow of cash to the corporation. The Collections Specialist will manage customer accounts and execute appropriate actions to facilitate collection of past due amounts as well as coordinate and communicate with the customer and internal departments to resolve customer disputes and resolve outstanding issues. They will conduct research and analysis on customer accounts and prepare reports as required. All Collections Specialists will assist with meeting department metrics and goals.

This role is a HYBRID ROLE located in Cary, NC. Our Hybrid Schedule is FOUR days in office, ONE day remote.

Scope/Supervision and Interaction:

Primarily responsible for the collection of delinquent accounts and resolution of customer disputes in accordance with approved collection policies and procedures.

• Monitor customer accounts for past due balances and promptly contact customer to collect payment
• Proactively monitor customer accounts for future invoices to ensure collection by due date
• Promptly research and resolve customer payment discrepancies and invoice disputes
• Partner with Sales and Customer Service to improve the order to cash process
• Monitor customer account details for delayed payments and other irregularities
• Act as liaison between Collections and Division Finance
• Utilize advanced excel skills to analyze customer accounts and transaction detail
• Assist with identifying and communicating billing discrepancies for immediate correction
• Optimize cash flow through the achievement of team targets and goals
• Prepare reports for executive management
• Attend industry group meetings as required
• Assist with cash application to customer accounts
• Identify collection barriers and work cross-functionally with internal and external resources to resolve
• Propose improvements in collections related procedures
• Support annual audit activities
• Assist with special projects as needed
• Act as backup for other positions in the departments as required

Qualifications

REQUIRED

• Education: Bachelor's Degree required, preferably in Accounting or Finance
• Excellent problem solving and analytical skills
• Strong organizational skills
• Ability to multitask
• Strong oral and written communication skills
• Advanced knowledge of Microsoft Suites
• Ability to work independently with some direction
• Ability to effectively write business emails and reports

PREFERED:

• Work Experience: One to two years in Accounts Receivable and/or Collections
• SAP Experience in the Accounts Receivable function
• Experience in a manufacturing B2B environment

Note: The essential functions above have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.