1 Surgery Counselor, Eye Care Job in Saint Louis, MN
Park Nicollet is Hiring a Surgery Counselor, Eye Care Near Saint Louis, MN
Position Summary:
The Surgery Counselor (SC) is primarily responsible for ensuring the patient understands the surgical process; concisely explaining all the necessary appointments and tests required prior to, and after cataract surgery. The SC will schedule all phone-in requests for cataract consultations, and mail out informational brochures to the patient. The SC will greet the patient when they arrive for the consult and explain the needed appointments. After the consultation, the SC will again meet with the patient and schedule surgery and coinciding appointments, including additional advanced diagnostic testing appointments. In addition, the SC will explain both standard and elective options along with possible out-of-pocket expenses, including insurance co-pays. Once the surgeon has chosen the best lens and surgical technique, the SC will discuss the recommended choice(s) and finalize the patient’s decision for the IOL lens upgrade; attain any final signatures on forms needed; and collect any out of pocket expense(s). Complies with all applicable state and federal regulations. Coordinates information provided for business services functions including CPT-10 and ICD-10 coding. Responsible for demonstrating high-level of customer service through Head Heart, Together behaviors.
Education/Experience:
High school graduate with 2 or more years related experience in an Ophthalmic and or health care environment.
Special Knowledge/Skills/Certification/Licenses:
Detail oriented individual able to build a rapport with patients and have the ability to explain various appointments and scenarios efficiently. Must be comfortable discussing various pricing structures. Should be able to put anxious patients at ease. Must have strong computer and organizational skills. Medical terminology and CPT-10 coding knowledge required.
Additional Information:
The Organization
At Park Nicollet you're part of something bigger. We're a member of the HealthPartners organization, an award-winning integrated health care system comprised of several organizations. HealthPartners includes a team of 21,000 people dedicated to making a difference for our members, patients and the community. Whether you want to work in direct patient care, or support those who do, you will find a vast variety of job opportunities. Here, your contributions help to improve lives and impact health care for the better. If you want to make a difference, we want you on our team.
Park Nicollet Mission, Vision and Values
Mission: Our mission is to improve health and well-being in partnership with our members, patients and community.
Vision: Health as it could be, affordability as it must be, through relationships built on trust.
Values:
- Excellence We strive for the best results and always look for ways to improve.
- Compassion We care and show empathy and respect for each person.
- Partnership We are strongest when we work together and with those we serve.
- Integrity We are open and honest, and we keep our commitments.
What makes us unique?
At Park Nicollet, we never forget why we're here. Your health and well-being is our top priority and is at the forefront of everything we do. We believe outstanding health care is delivered when we merge the science and intellect of medicine with the compassion, spirit and humanity of our hearts. We refer to this as "Head Heart, Together," and it exists to inspire constant improvement and lasting success. We achieve this by partnering with patients and families in everything from care decisions to service and facility design. As we work together as a unified team, we engage patients, families and the community, and put them at the center of everything we do.
To learn more about our organization, including our award winning care, please visit our website at www.parknicollet.com.
Job Summary
Full Time
$93k-115k (estimate)
12/13/2023
05/05/2024
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