RESPONSIBILITIES

• Complete tasks associated with the Paid Off report, including preparation of paid statements and documents to be sent to customers.
• Release liens as needed and process Transaction Management System and associated block entries
• Apply State of Ohio and other US states' vehicle laws, lien placement and title assignments in order to perfect the Bank's security interest
• Complete out of state title transfer requests
• Process electronic titles using the online electronic system
• Review loan documentation and follow-up with lenders as needed to ensure required information is collected to complete timely lien placement
• File and terminate UCC statements using the Secretary of State site when applicable
• Complete compliance on secured installment collateral to verify accurate lien information
• Identify, track and clear exceptions, notifying divisions as applicable
• Quote installment loan payoffs and process payoff transactions
• Analyze and complete weekly collateral reports and special requests for lien terminations and continuations
• Perform complex research requests for lien terminations
• Make recommendations to management to improve efficiency, workflow and enhanced customer service
• Individually and if applicable, as a manager, participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

COMPETENCIES

• Customer Service Skills
• Ability to understand and follow directions
• Detail Oriented
• Written and Verbal Communication
• Organizational Skills
• Analytical Thinking
• Able to Multi-Task or Juggle Priorities
• Problem/Situation Analysis
• Ability to work as part of a team

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE

High School diploma or equivalent required

Knowledge of Premier Navigator, including inquiry and maintenance capabilities, minimum 1 year experience

Proficient experience using Microsoft Office programs, including Word, Excel and Outlook as well as web-based computer programs preferred

Notary preferred

SCHEDULE

Office hours are Monday through Friday 8am to 5pm. This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require 40 hours per week. Periodic overtime and/or Saturdays may be required during high volume months.

This position is 100% onsite.