Description

Park Inc is looking for a high energy customer focused Assistant General Manager to assist with the management of our valet operation at a customer location in West Memphis, AR. Primary focus will be to assist in the supervision and development of team members to achieve the highest level of guest/client satisfaction.

Please note: This position requires open availability with the ability to cover 1st, 2nd, or 3rd shift as needed.

Essential Functions:

• Work with general manager to maintain a strong working relationship with the designated site point of contact
• Train employees in the various operations of the job site, focusing on safety and customer satisfaction
• Enforce company policies and procedures
• Manage staff and employee performance including employee relations, retention, training, coaching and counseling, safety, etc.
• Assist with hiring and terminations
• Engage human resources for recruiting and hiring requirements
• Ensure company equipment is properly maintained
• Assist in property damage claims management
• Conduct routine audits and "mystery shop" assessments throughout designated assigned areas
• Create and distribute schedules for staff as required
• Ensure schedule is properly communicated
• Participate in the review of daily/weekly/monthly reports including timekeeping reports
• Ensure schedule gaps are filled and shifts are full
• Review processes for efficiency and opportunities for improvement
• Handle onsite communications with customers, client and management
• Ensure compliance of established policies and procedures for both the client and the company

Notice to Applicants:

Park Inc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

Individuals who need additional assistance completing the application can contact the human resource department at 704-377-1755 or email HRDept@parkinc.com.

Please click here to access the EEO1 is the Law Poster.Please click here to access the EEO1 is the Law Supplemental Poster.Please click here to access the EEO1 Pay Transparency Poster.

Qualifications

• Minimum of 3 years in a fast paced work environment, parking management preferred
• Experience managing a large workforce with a variety of roles and responsibilities
• Bachelor's degree or equivalent work experience preferred
• Excellent organizational, time management, and problem solving skills
• Excellent customer service skills with client focus, and an ability to work with all staff levels
• Excellent interpersonal and excellent written and verbal English communication skills
• Strong computer skills, including Microsoft Outlook, Word, and Excel
• Must be detailed oriented and able to make sound decisions within assigned deadlines
• Ability to work outdoors with exposure to extreme weather conditions
• Must possess a valid drivers license at all times
• Must have at least 3 years driving history with a good driving record
• Must be able to drive a manual transmission (stick shift)
• This is a 7 day operation and some days we provide service 24 hours
• Must be willing and able to work nights, weekends, and holidays as needed
• Ability to stand for long periods of time as well as jog/run on a consistent basis