The PCT is a committed and compassionate professional. They have great interpersonal skills and the ability to create a supportive environment. The PCT position serves in both a clerical and direct patient satisfaction role. The PCT will coordinate and maintain the patient flow through the pre and postoperative areas exhibiting strong written and verbal skills. The goal for the PCT is to facilitate the ease and recovery of patients before and after surgery.

Duties and responsibilities

Philosophy:

• Supports the facility’s ideology, mission, goals, and objectives
• Performs in accordance with the facility’s policies and procedures
• Follows the facility’s standards for ethical business conduct
• Conducts self as a positive role model and team member
• Recognizes patients’ rights and responsibilities and supports them in performance of job duties

General:

• Participates in facility committees, meetings, in-services, and activities
• Punctual and comply with attendance guidelines
• Gets along well with all employees and respects the rights of other employees
• Demonstrates resourcefulness, independent thinking and seeks additional challenges and opportunities. Seeks to create new methods, techniques and processes.

Communication:

• Communicates effectively and professionally with vendors, physicians, coworkers, patients and visitors
• Interacts with others in a positive, professional, respectful, and considerate manner

Financial practices:

• Uses facility resources appropriately and avoids wasteful practices
• Reports wasteful practices
• Analyzes work area and makes recommendations for potential cost-effective improvements

Compliance program:

• Assists in the implementation and maintenance of the organization’s adopted compliance program
• Performs according to established compliance policies and procedures

Performance-improvement program:

• Contributes to the progress and development of the organization's adopted performance-improvement program, policies, and procedures
• Performs according to established performance-improvement policies and procedures

Safety/risk-management program:

• Adheres to safety policies and procedures in performing job duties and responsibilities
• Reports observed or suspected safety violations, hazards, and policy/procedure noncompliance to the safety officer or other designated person
• Complete annual education requirements

Professional competence:

• Participates in continuing education and other learning experiences
• Shares knowledge gained in continuing education with staff
• Maintains membership in relevant professional organizations
• Seeks new learning experiences by accepting challenging opportunities and responsibilities
• Welcomes suggestions and recommendations

Regulatory:

• Remains current on all applicable state and federal laws, rules, regulations, professional
• standards and accreditation standards
• Submits required reports on a timely basis
• Develops, interprets and recommends implementation of policies, procedures, regulations,
• programs and recommended practices to ensure requirements are met

Duties:

• Respects patients’ rights to privacy, dignity and confidentiality
• Is oriented to all surgical areas including the Business Office
• Assists with bringing patients back to the pro-op area
• Under the supervision of a Registered Nurse
• Obtains patients height/weight/BMI
• Instructs patients, as applicable, needed for a pre-op urine pregnancy test
• Instructs and assists patients as necessary when changing both into surgery gown pre-operatively and with dressing post-operatively
• Obtains vital signs
• Shaves surgical area(s) as ordered
• Obtains blood sugar as ordered
• Obtains EKG as ordered
• Cleans stretchers and equipment between patients according to policy and procedure
• Knows locations of equipment, office supplies, and cleaning supplies
• Assists patients to bathroom and provides drinks/snacks post-operatively only
• Answers telephone if staff is not available
• Assists with transporting patients upon their discharge
• Assists in paperwork (i.e. patient charts, discharge instructions, etc.)
• Checks email regularly to ensure proper communication throughout the facility
• Works in a calm and orderly manner
• Adheres to proper dress code
• Additional duties as directed

Responsibility for assets:

• Maintains supplies and equipment in an aseptic and functional manner.
• Experience in HIPPA and relaying of medical information
• Understanding of healthcare systems and the service provider roles
• Basic data entry skills using facilities computer system

Required

• High School Graduate; College preferred
• CNA preferred

Job quality requirements:

• Accuracy
• Attention to detail
• Computer literacy
• Timeliness
• Organization
• Low degree of supervision needed to accomplish tasks
• Ability to handle stressful situations

Dependability:

• Attendance
• Punctuality
• Ability to follow instructions
• Ability to meet deadlines

Physical/mental requirements:

• Walking and standing 80%, sitting 20% of work time
• Ability to lift, push, pull, carry, and raise objects weighing up 50 pounds
• Ability to assist in moving patients
• Ability to stoop and bend at the knees and waist
• Frequent reaching and extending hands and arms in any direction
• Handling, holding, fingering, grasping, and turning objects regularly
• Perceiving through feel, attributes of objects such as size temperature, and shape
• Hear/speak adequately to communicate effectively with staff and vendors
• Visual acuity to be able to read instructions and orders

Working conditions (environmental):

• Well lit and ventilated, with non-hazardous and hazardous equipment
• Category III: involves exposure to bloodborne pathogens and may encounter chemical hazards