Mobile Crisis Care Manager

Paragon Behavioral Health Connections is a Colorado technology-powered behavioral health organization offering seamless digital health and in-home services. Paragon offers comprehensive care that is convenient for where people live. Our vision is to provide services to families with complex needs, help resolve challenges, and obtain skills and resources to achieve well-being. Paragon’s comprehensive services support youth and families through challenges as they step down from inpatient hospitalization, comprehensive support for child welfare-involved families, and services for youth with complex needs including depression, behavioral challenges, trauma, family conflict, and substance use. We are actively seeking a dedicated Crisis Care Manager to join our crisis stabilization team at Paragon BHC in the Denver Metro Area or Summit County.

Why Join Paragon?

We are not regionally based, which means we are able to provide services to those in need statewide. This means you can support not only those who live in your region but those who have a harder time accessing care in rural communities of Colorado as well.

Autonomous Environment: You are able to create your own systems for managing and accomplishing tasks, use creative problem solving, and have the ability to work independently – as long as the end product of your efforts meets organizational goals.

Collaboration and Teamwork: Communicate, collaborate, and touch base with a wide variety of other team members, to ensure alignment of quality care and outcomes for clients.

Benefits: Employees working a minimum of 30 hours per week are eligible for comprehensive benefits provided by Paragon BHC. These benefits include health, dental, vision, short-term/long-term disability, and life insurance coverage, all of which are covered at 100% by the employer. These benefits are offered through reputable providers such as United Health Care, Delta Dental, and Principal. Additionally, the company extends health coverage to the employees' families, ensuring that not only the employees but also their families receive complete health coverage. Rest assured, you will receive your full salary, post-tax deductions, thanks to this extensive coverage.

Career Development: Paragon is consistently growing and that means there is room for growth. As we expand our services and community reach staff can grow in their areas of interest and expertise.

Job Description: Mobile Crisis Care Manager

Position Overview

We are actively seeking a dedicated Crisis Care Manager to join our crisis stabilization team at Paragon BHC in the Denver Metro Area or Summit County. As a Crisis Care Manager, you will play a crucial role in supporting & providing urgent behavioral health interventions to individuals under mental health holds and those navigating their return to the community. Your responsibilities will extend to transitioning clients to ongoing services delivered by our in-home clinical teams when deemed suitable. This role requires a strong ability to remain calm under pressure, excellent communication skills, and a genuine commitment to helping those in need. If you are passionate about making a positive impact on mental health and possess the qualifications, we encourage you to join us in this meaningful role.

Key Responsibilities

• Provide timely and empathetic responses to crisis calls, messages, or situations.
• Assess the severity of the crisis and collaborate with emergency services when necessary to ensure the safety of individuals in crisis.
• Connect individuals with appropriate resources and services, including mental health professionals, social services, and community support.
• Collaborate with the multidisciplinary team to develop integrated clinical formulations and safety plans.
• Support crisis stabilization interventions, mental health holds, and evidence-based therapies tailored to individual needs.
• Engage in Crisis Prevention and Intervention training and respond to behavioral health emergencies as needed.
• Ensure accurate and timely documentation for clinical accountability, patient safety, regulatory compliance, and reimbursement.
• Participate in reflective clinical supervision and engage in other professional development activities.
• Provide support for clients' daily activities and parenting, fostering positive relationships and structured routines.
• Develop service plans specifying goals and actions, ensuring participation and identifying a course of action, including transition plan development.
• Submit Progress Summaries to referring agencies with ongoing recommendations and maintain contact.
• Maintain a comprehensive knowledge of available resources and stay informed about relevant community services.
• Maintain confidentiality and adhere to ethical standards in handling sensitive information.
• Foster positive relationships with external agencies, organizations, and community partners.

Qualifications:

• Bachelor's degree in psychology, social work, counseling, or a related field (preferred)
• Previous experience in crisis intervention, counseling, or a related field is highly desirable.
• Strong communication and interpersonal skills.
• Ability to remain calm and focused under pressure.
• Empathy and a genuine desire to help others.
• Knowledge of mental health resources and services.
• Familiarity with crisis intervention techniques and protocols.
• Ability to work flexible hours, including evenings and weekends.
• Understanding of HIPAA, confidentiality, and protected health information.
• Ability to work independently, prioritize assignments, and make rational decisions.
• Strong conflict resolution skills.
• Cultural awareness and commitment to diversity and equity.

Education:

Preferred bachelor’s degree in counseling, social work, or related field

EMT or Paramedic experience is also accepted.

Experience:

Behavioral health: 1 year

Case management: 1 year

Additional Requirements:

Valid driver’s license and proof of automobile insurance.

Job Type: Full-time

Salary: $26.44-$31.25 per hour

Benefits:

• Health, dental, and vision insurance. Additionally, the company extends health coverage to the employees' families, ensuring that not only the employees but also their families receive complete health coverage.
• 401(k) plan
• Life insurance
• Flexible schedule and paid time off
• Employee Assistance Program
• Professional development assistance
• Referral program

Paragon is an equal opportunity employer and encourages individuals with diverse backgrounds and experiences to apply, including those with criminal records.

Traveling to clients' homes and communities is a requirement of this role; please indicate your comfort level by providing in-home services in your application.