Company DescriptionParadigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.Job DescriptionØ Bachelor degree in a relevant field is desirable. Ø Has a broad experience from either a development or operations perspectiveØ Experience working with web and Java/J2EE based applicationsØ Proficiency with Unix Commands and PL/SQL Ø Should be able to work closely with a cross functional teamØ Strong verbal and written communication skills as well as presentation skills.Ø Knowledge of Monitoring Tools like SPLUNK, TELEAF would be added advantage. Responsibilities: Ø Handle the sustainment engineering operations for the eCommerce platformØ Resolve critical issues impacting platform, customer experience and in turn revenue within the SLA.Ø Providing Root Cause for critical issue and mitigation plan.Ø Ensure process compliance including Sox controls.Ø Ensuring the system stays healthy and running, which includes performance as well as other business KPI’s like traffic and order conversion.Ø Provide quick turnaround time for critical issues like Security vulnerabilities and site outages.Ø Designing and development of monitoring application, automated status reports and various other value ideas.Ø Interacting with various stakeholders including business for discussion over long and short term solutions.Ø Interaction with Client teams (IT and Business) over Process setup and improvements.Ø Coordinating releases, including release planning and execution. Interaction with various teams during release execution for deployment and validation.Ø Analyzing and resolving deployment issues.Ø Front ending client escalations and mitigating them.Ø Schedule and prioritize work and plan a sequence of operational activities that accomplish the planned targets. Set priorities and provide reports to the management.Ø Analyzing the weekly performance report for different global markets and sharing the same with Management.Ø Interacting with the offshore team as well as Dev teams for day to day operational activities, Quality Assurance using the proprietary tools of HCL.Ø Interacting with onsite and offshore team for issue analysis and resolution Thanks & RegardsASHOK KUMARSr. Lead / IT RecruiterParadigm InfotechCall : 443-640-00998830 Stanford Blvd, Suite 314, Columbia, MD 21045Additional InformationMandatory Details: Full Name as per SSN: Total Experience:US Experience:Contact NO: Email ID:Current work authorization in US: Current Location with city: Relocation: Availability:Skype Id :Educational Details :Rate(C2C/1099/W2): Employer: 2 Official references from recent 2 projects in below format (Must) Reference 1 Name:Company name:Designation:Official mail id:Contact Details: Reference 2 Name:Company name:Designation:Official mail id:Contact Details: