SHIFT LEAD

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance

• Enthusiastically greet and welcome fans to the Dairy Queen brand

• Strive to exceed fan expectations and deliver fan first service through timely and quality service

• Assist in the management of specific areas of the restaurant during scheduled shifts

• Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in workflow

• Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team

• Ensure that the restaurant is properly organized and staffed

• Create and maintain a positive, safe, clean, and inviting environment for fans and team members

• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards

• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members

• Models performance standards for all team members and work stations

• At all times exhibit a genuine passion for excellence

• Perform other duties as assigned by management