Position Description:

Responsible for coaching, supervising and supporting the Casino Dealers. Supervise and oversee table games and team members to ensure that the safety, integrity, security and company/regulatory policies/procedures of the above are upheld. Maintain superior customer service by identifying, cultivating and improving the established player base. Maintain a professional image while supervising the assigned games and protecting company assets.

Job Functions

• Coach and support Casino Dealers on a continuous basis.
• Customer Relations/Service: Ratings – establish player level.
• Respond to various questions, inquires, complaints, needs and disputes.
• Interact with customers creating a friendly environment to promote repeat business.
• Oversee/supervise assigned table games, maintain proper game pace. Observe/train/evaluate Casino Dealers according to correct procedures, payouts and customer service.
• Maintain integrity of assigned areas.
• Perform Fills, Credits, and other Casino Pit paper work as required.
• Maintain/keep track of proper levels of chips on the tables.
• Calculate and document related history as it applies to daily casino operations.
• Inspect equipment: tables, dice, cards, electronic devices, wheels, properly check equipment for flaws in accordance with Internal Controls.
• Miscellaneous activities as assigned by manager/supervisor: various projects, activities, meetings, programs assigned to individual/team/entire group as required or as need arises.
• Other duties as assigned by management.

Position Requirements:

• High School degree or equivalent preferred.
• Must be 21 years of age.
• Solid customer relation skills and professional image.
• Thorough knowledge of at least two major casino games; knowledge of all games, preferred.
• Supervisory skills in order to direct, coach and motivate people.
• Excellent communication skills.
• Ability to observe and listen carefully, mental and visual alertness, peripheral vision and good eye/hand coordination.
• Good mathematical skills.
• Ability to read, write and speak in English.
• Displays knowledge of game protection and security procedures, i.e. basic strategy.
• Competent in basic strategy and card counting.
• Knowledge of Title 31, Internal Controls and all Federal / State requirements.
• Comprehensive knowledge of Company policies and procedures.
• Must have reliable transportation.
• Must be able to obtain/maintain any necessary certifications and/or licenses.