7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. 

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work; 

Thrive in the excitement of the ever-challenging environment of modern medicine; and 

Are committed to achieving superior health outcomes for people living with rare and devastating diseases. 

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team and define your own RxARE future in healthcare!

Today, PANTHERx Rare is the largest and fastest growing rare disease pharmacy in the United States. PANTHERx transforms lives by delivering medicine breakthroughs, clinical excellence, and access solutions to people living with rare and devastating conditions. In 2011, out of only a garage, PANTHERx embarked on a quest to reinvent specialty, revolutionize pharmacy, and redefine care. Traditional specialty pharmacy was fraught with obstacles and limitations in delivering truly special services for its customers. To make an impact, it was necessary to disrupt the current model and create a unique one. Over an eight-year period, new orphan drug policies and advances in rare disease science set the stage for PANTHERx to forge a new path and become a pharmacy focused on the needs of patients with rare, orphan, and devastating diseases. PANTHERx’s business model evolved so that they were able to identify, define, and develop a RxARECARE™ program, reshaping specialty pharmacy: PANTHERx RARE. 

In 2022, General Atlantic, Nautic Partners, and The Vistria Group came together to support the long-term growth of PANTHERx by leveraging their collective expertise in scaling differentiated healthcare businesses and fueling further innovation.

Director, Fulfillment Services (Tennessee)

Location: Collierville, TN (On-site)

Classification: Exempt

Status: Full-Time 

Reports to: Vice President, RxARECARE Operations 

PANTHERx Rare Pharmacy, headquartered in Pittsburgh, PA, is seeking an experienced and skilled leader to manage the establishment of a new pharmacy in the vibrant community of Collierville, Tennessee. As the Director, Fulfillment Services, you will play a pivotal role in every aspect of launching and operating this new venture.

Purpose: 

The Director of Fulfillment Services provides leadership in the business and personnel development of Pharmacy Operations and Fulfillment teams and provides oversight of and compliance with all associated operational processes and procedures. This role leads and develops staff to support operational goals, as well as ensures that all performance standards are maintained or exceeded. 

Responsibilities: 

• Regulatory Compliance: Ensures adherence to all state and federal regulations governing pharmacy operations. Stays abreast of any changes or updates in pharmacy laws and regulations specific to Tennessee. Oversees obtaining and renewing nonresident pharmacy licensure and act as Pharmacist-In-Charge (PIC) where necessary.
• Construction Oversight: Collaborates with other PANTHERx associates, contractors and architects to ensure the efficient and timely construction of the pharmacy space, adhering to all building codes and regulations in support of established timelines.
• Staff Recruitment, Training, and Development: With support from HR and other PANTHERx associates, recruits, hires, and trains a team of pharmacists, pharmacy technicians and support staff. Fosters a positive work environment that promotes teamwork, professionalism, and exceptional customer service reflective of the PANTHERx culture.
• Standard Operating Procedures (SOPs): Develops and implements comprehensive SOPs tailored to the specific needs and requirements of the Collierville location in coordination with other PANTHERx associates. Ensures SOPs are consistently followed to maintain high standards of quality and safety.
• Inventory Management: Maintains inventory levels per financial, strategic, and contractual guidelines. Oversees inventory replenishment and related reporting requirements. Manages wholesale business requirements, including ordering and receipt of product, storage, security and access, and maintaining accurate inventory records.

Required Qualifications: 

• RPh or Doctor of Pharmacy (PharmD) degree from an accredited institution.
• Current pharmacist licensure in the state of Tennessee, or eligibility to obtain licensure.
• 3-5 years’ experience in pharmacy management or leadership role 
• Strong knowledge of pharmacy regulations and standards of practice.
• Excellent communication, organizational, and leadership skills.

Preferred Qualifications: 

• 5-7 years of specialty pharmacy operations experience preferred. 

Work Environment: 

PANTHERx Rare Pharmacy offers flexibility only to eligible employees to work hybrid or remotely without compromising work performance, productivity, or team collaboration. This role routinely uses standard office equipment such as computers and phones. 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk, hear, and see. The employee frequently is required to sit, stand, and walk; use hands and fingers, handle or feel; reach with hands and arms and see a computer screen. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.

Benefits:

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.