1 IT Support Technician Job in Raritan, NJ
Pan Asia Resources is Hiring an IT Support Technician Near Raritan, NJ
Location: Raritan, NJ
Duration: 6 Months Contract
Once built PC is handed over by DSS, to wrap, pack and ship asset via respective channel in country and update paperwork/tickets for tracking purposes
Update daily Tracking details in the ticketing system.
Handling HW return & system updates (AMDB) and closing tickets.
Receive PC from end user, unpack, place is disposal hold area, update AMDB, wipe machine after 1 week, file disposal request with Ingram.
Setup PC on network for Imaging Requested by DSS L2 team.
Based on distributed demand from AM team, person will be placing orders for respective site and/or whole country
Inclusive of managing peripherals inventories and ordering [bags, KB/Mice, headsets, etc.]
Main contact point for receiving the equipment and/or ensuring if equipment is received in different location to help our Procurement& AM team to follow up on confirmation.
Equipment asset reporting to AM & Procurement to upload equipment into AMDB and to close the orders.
Taking over for ASO responsibilities for asset scanning and resolving discrepancies after stock comparison
Manage and maintain prebuild inventory on all new and used assets within thresholds.
Maintain Hardware break fix inventory and manage service calls with vendors.
Providing asset records to AM disposal team for pick up arrangements.
Acting as a focal point for IM pick up scheduling (time & date of arrival on site)
Decomm Equipment Hand off to IM representative
Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
Updates and closes all trouble tickets and service requests on a timely basis including knowledge article and labor hour input for billing and management.
Knowledge and understanding of Windows desktop operating systems.
Responsible for partnering with the business units supported to understand the business impact of support issues.
Acts as a technical liaison with IT partners for systems support and implementation and provides an effective interface.
Ability to perform troubleshooting and analysis of PC hardware, PC operating systems.
Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware.
Job Summary
Full Time
$49k-60k (estimate)
04/30/2024
05/13/2024
panasiagroup.net
CARY, NC
50 - 100
Private
MICHAEL J BRENEGAN
$10M - $50M
Ambulatory Healthcare Services
Related Companies
About Pan Asia Resources
Pan Asia Resources specializes in business management consultant services.
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They help businesses and consumers optimize the use of their computers.
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Computer support specialists maintain computer networks and provide technical help to computer users.
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Provided complete technical support and guidance to users for all software and hardware.
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Provided computer help desk support via telephone communications with end-users.
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Technical support technicians often work for companies to maintain network systems.
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Career tips from people on IT Support Technician jobs
Must be willing to learn new task as the customers have very specific software and support requirements.
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Must have own vehicle for local travel to provide onsite support when required.
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Earn an associate or bachelor's degree.
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Earn tech-related certifications.
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Practice to fix common computer problems.
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