1 PATIENT ADVOCATE Job in Trenton, FL
Palms Medical Group is Hiring a PATIENT ADVOCATE Near Trenton, FL
We are looking for individuals who fit our patient-centric practice and positive office culture. If you love getting to know a diverse group of patients, have the patience to console upset patients while multitasking at a busy front desk, then we need you as the face of Palms Medical clinics! Apply today for one of our Patient Advocate positions.
PERKS:
- Work a Monday through Friday schedule from 8am - 5pm
- Enjoy 11 PAID Holidays including your Birthday
- 20 days of PTO per year.
- Family focused company values for work/life balance
- Pay increase after initial 90 days of employment
Patient Advocates are responsible for all clerical and front desk administration duties, including but not limited to greeting guests, answering telephones, scheduling patients and payment collection.
Description of Primary Responsibilities
Responsible for customer service
- Provide necessary customer and support services to patients of Palms Medical Group within his/her field of training in accordance with stated policies and procedures of PMG.
- Smile, welcome, and assist the patient upon their entry into the PMG clinic.
- Answer, screen and route telephone calls in a polite and professional manner.
- Answer the telephone within three (3) rings.
- Know how to efficiently operate a multiline telephone.
- Know all PMG departments and services.
- Responsible for patient check in
- Obtain accurate patient information with the appropriate signatures, including but not limited to, demographics, insurance, consent and medical history forms.
- Verify patient insurance was verified through Phreesia, if not, verify in Nextgen.
- Maintain knowledge of accepted insurances including deductibles, premiums, PPOs, HMOs, and provider charges.
- Accurately and proficiently review data entered in Phreesia is accurately reflected in Nextgen.
- Maintain efficient patient flow with regard to front desk and clinic operations.
- Know how to schedule and preschedule an appointment.
- Assure patients, visitors and vendors are announced and routed to the appropriate departments.
- Maintain orderly and professional work areas.
- Understand, articulate and sign the patient up for the sliding fee scale.
- Understand the philosophy and functionality of prescheduling vs same day scheduling.
- Responsible for patient check out
- Greet and communicate with patients in a professional and courteous manner.
- Collect patient encounter form.
- Verify the procedure and diagnosis code.
- Collect charges for services delivered.
- Collect on patient's outstanding balance.
- Shall accurately perform end-of-day activities, including but not limited to; assuring all encounters are accounted for, reconciling cash drawer, reconciling charges, submitting reconciled balance sheet, deposits and encounters to the Finance Department each day, and maintaining encounter and cash flow logs.
- Responsible for administrative duties
- Read and adhere to the Front Desk Policy Manual.
- Check emails at least twice daily.
- Appropriately task clinical related questions to nursing staff via EHR after 10:00 AM.
- Be responsible for assuring the provider's templates are used appropriately by auditing provider schedules biweekly.
- Participate in Quality Assurance and other meetings as directed by the Patient Advocate Coordinator, Regional Manager or VP of Practice Management.
- Assist the VP of Practice Management with medical data collection for UDS and grant applications.
- Assist with audits and surveys as directed by Patient Advocate Coordinator.
- Perform any other duty assigned by the Patient Advocate Coordinator, Regional Manager, VP of Practice Management or CEO to improve the efficiency of PMG
Description of Primary Attributes
General Development:
- Must be organized, a self-starter and detailed oriented
- Job duties require the ability to work independently and as part of a team
- Expected to multitask
- Expected to train, mentor and coach patient advocate staff
- Expected to stay at clinic until the last patient leaves
- Expected to travel and cover other sites during patient advocate absences
- 1. Employee will have a Working Knowledge of the following office equipment:
- Multiline Telephone
- Copier
- Computer
- Scanner
- Fax Machine
- Calculator
- 2. Employee will be expected to navigate and operate Microsoft Office suite products, including Word and Excel
- High School Diploma or Equivalent
- Prefer prior customer service experience and cash handling responsibility
- Effectively communicates complex and/or technical information to co-workers, patients and/or vendors
- Standing for long periods of time
- Sitting for long periods of time
- Viewing a computer monitor for long periods of time
- Bending
- Stretching / Reaching
- Walking short distances
- Lifting up to 50 pounds
- Operating office equipment (computer, fax machines, telephones and copy machines)
- Reading forms / Instructions / Patients Charts
- Communicating well to people of various ages, educational levels, cultural backgrounds in person or by telephone
- Exposure to potentially violent / irate patients
- Health / Safety Consideration of Position
- Exposure to chemical infectious / contagious illness
- Exposure to chemical and inhalation of antibiotics during reconstitution
- Exposure to X-Ray radiation
- Exposure to a variety of scents and odors
- Must utilize universal precaution in clinical or exposure situations as prescribed by federal state, and local guidelines and /or laws
Job Summary
Full Time
$35k-46k (estimate)
05/21/2024
06/09/2024
palmsmg.org
HIGH SPRINGS, FL
50 - 100
1971
ANITA H RIELS
$10M - $50M
Ambulatory Healthcare Services
Related Companies
About Palms Medical Group
Palms Medical Group is a not-for-profit health care provider committed to bringing quality, affordable primary care and preventative services to you. We take great pride in offering our patients a full range of evidence-based, healthcare services for all the stages of one's life. With multiple locations throughout North Florida, same day scheduling, flexible hours and bilingual staff, Palms Medical Group gives patients the care they need, when and where they need it.
The following is the career advancement route for PATIENT ADVOCATE positions, which can be used as a reference in future career path planning. As a PATIENT ADVOCATE, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary PATIENT ADVOCATE. You can explore the career advancement for a PATIENT ADVOCATE below and select your interested title to get hiring information.
If you are interested in becoming a Patient Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Advocate job description and responsibilities
Advocates can also talk with patients to help them understand their total costs.
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They will explain any of the tests performed on that patient, describe the diagnosis given and explain the treatments available.
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Patient Advocates explain procedures, diagnoses, medications and care to patiens and their relatives.
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A Patient Advocate must coordinate shipment to a patient, which may extend delivery time.
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The patient advocate promotes, advocates for, and strives to protect the health, safety, and rights of the patient.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Advocate jobs
Many patient advocates earn certifications, and some have worked as registered nurses, social workers, or health plan administrators.
01/20/2022: Riverside, CA
Patient Advocate should pass the exam earn the board-certified patient advocate (BCPA) designation.
04/17/2022: Albuquerque, NM
Consider taking a patient advocacy training session or continuing education class to gain more actionable skills and learn best practices for patient advocacy.
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Understand the benefits of palliative care and hospice care and know when to ask for them.
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Learn how to communicate effectively with doctors and medical staff.
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Step 3: View the best colleges and universities for Patient Advocate.
