Support the Store Manager in an effort to establish & maintain an environment to support and strengthen the store. The Floor Manager is responsible for creating a culture focused on the customer experience through building a best in class team. Assisting store management with operations, interacting with customers to solve issues and promote conflict resolution. Consistently achieve profitable sales and margins while adhering to the standards put forth by the Palmetto State Armory management team.

Provide leadership to develop employee career growth within the organization. Maintain a focus on customer service to ensure sales goals are met.

Performance Management

• Balance the personnel and organizational needs of the store to ensure the utmost efficiency. 
• Take charge in creating the best possible customer experience.
• Ability to maintain overall function of the store by ensuring higher standards of compliance than is required by law.
• Delegate tasks as needed.

Leadership

• Teach & reinforce behaviors that result in managers and associates delivering exceptional sales and service.
• Increase sales by coaching, training, motivating and inspiring the team to ensure customers receive the best customer service possible. 
• Ability to communicate effectively, coach and train staff for growth and developing company strength. 

Collaboration

• Working interdepartmentally to continually improve operations and grow our business.
• Provide guidance and participate in maintaining of store appearance.
• Facilitate change and new program implementation by effectively communicating new direction from corporate level by explanation, clarification, and implementation of new programs to gain efficiencies, increase sales and grow profits.
• Partner with retail management to establish and execute Retail strategies throughout all retail locations. Assess resources to include human capital and monitor progress and adjust as needed. Maintain Human Resource partnerships by setting expectations for staff development; effectively manage performance and execute effective succession plans for CSRs providing coaching, direction, and leadership.

Technical

Other

• Bachelor’s Degree, or equivalent management or leadership experience required.
• Must have 2 – 3 years’ experience in retail or service industry. 
• Strong knowledge of firearms, ATF compliance, and store management required.
• Proficient skills with computers, Excel and Outlook required.
• Knowledge of how to use NetSuite preferred. 
• Able to manage people and processes; look for continuous improvement, implementation while maintaining professionalism at all times.
• Able to train others in their positions and demonstrate strong leadership.
• Strong interpersonal skills, including effective communication both orally and written.
• Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way.
• Positive attitude, goal driven, and focused on the overall strategic picture of the organization.
• Required to maintain confidentiality.

This position may require regular evening and weekend work & may include holidays as well. As a figure of authority in the store you may have to deal with challenging customers from time to time.

Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70 lb, climbing, stooping and sitting. Must be able to operate a forklift.

Senior Floor Lead, Department Leads, Customer Service Representatives, Cashiers

Must be at least 18 years of age.