Description

This position is responsible for ensuring the reservation process at the Tennis & Pickleball Center is a positive experience for our guests.

ESSENTIAL JOB FUNCTIONS

• Keep a professional attitude and appearance, striving for complete customer satisfaction.
• Answer phones using courteous, professional tones.
• Reserve court times, lessons, clinics and round robins.
• Police tennis & pickle ball courts and enforce guest dress etiquette.
• Inform guests of all PDTC clinics and programs.
• Check in guests and take payment for court time, lessons, clinics, round robins and merchandise.
• Have knowledge of tennis & pickle ball programs, clothing and equipment in order to inform customers and answer their questions.
• Check in, tag, hang up and put on floor any and all merchandise.
• Restock and keep organized merchandise on floor.
• Keep track of low levels of merchandise.
• Set up ball machine and train customers on its use.
• Balance cash register twice daily, including cash, checks and house charges.
• Close cash register and transmit data daily.
• Hand delivers house charges to respective hotels daily.
• Keep court sheets statistics daily.
• Perform quarterly inventory.
• Keep building safe and secure.
• Help train new hires on all procedures.
• Reservationists responsible for scheduling, advance court sheets, advance reservations, and inquiry letters on a rotating basis with other reservationists.
• Perform other duties as requested by the supervisor.

Requirements

GENERAL QUALIFICATIONS: EXPERIENCE, KNOWLEDGE, SKILLS

• Excellent communication and time management skills
• Ability to initiate a conversation.
• Ability to up sell customers.
• Understanding of Microsoft Office preferred
• Previous knowledge of tennis facility daily practices preferred, but not required.
• Will stand for long periods of time.
• Bending/Stooping/Climbing/Walking/Reaching/Grasping/Repetitive Motions/Visual Activity
• Frequently lifts/carries up to 15lbs.
• Occasionally lifts/carries up to 30lb.
• Continual use of manual dexterity.
• Varying schedule to include holiday and weekends.

EDUCATION/LICENSURE/CERTIFICATIONS

• High School Diploma or equivalent preferred