Description

This position is responsible for assisting the F&B Director with all food and beverage production and service within the Resort including: supervising the Catering/Banquet Manager, supervising Restaurant Managers, assist in the hiring/onboarding process of new employees, be the liaison between departments as the representative from F&B, be responsible for new business development/guest acquisition for all outlets, oversee/implement technology to streamline operations, work closely with marketing team to drive new promotions/events.

• Assure that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented.
• Help plan and approve external and internal marketing and sales promotion activities for the Food and Beverage Department.
• Conduct daily / weekly visits to the outlets.
• Assist with managing the long-range staffing needs of the department.
• Help hire, train, and supervise F&B team.
• Help ensure that all legal requirements are consistently adhered to, including wage and hour and federal, state and/or local laws pertaining to alcoholic beverages.
• Develop and implement policies and procedures for Food and Beverage departments.
• Monitor purchasing and receiving procedures for products and supplies to ensure proper quantity, quality, and price for all purchases.
• Ensure all equipment (including TVs are in working order)
• Consult with the F&B Director and other applicable resort administrators daily to help assure the highest level of guest satisfaction at minimum cost.
• Greet guests and oversee actual service on a routine basis.
• Provide support to the outlets and work to fill in shifts as needed for managers or supervisors who are out on leave, vacation, illness, etc.
• Ensure correct handling procedures to minimize china and glassware breakage and food waste.
• Ensure correct cash handling procedures are being followed.
• Address customer complaints and appropriately follow Service Recovery procedures.
• Monitor employee dress codes according to policies and procedures.
• Help enter and approve all product invoices before submitting to the Accounting Department.
• Manage physical inventory verification and provide updated information to the Accounting Department.
• Responsible for the proper accounting and reconciliation of the Point of Sale systems.
• Maintain records of special events, house counts, food covers and daily business volumes.
• Assist with auditing and approving weekly payroll.
• Assist with approving all entertainment.
• Provide input on the remodeling, refurbishment, and other building design enhancements applicable to food and beverage service.

Requirements

• 2 years management experience in a multi-outlet operation preferred
• Excellent verbal and written communication skills & Computer knowledge 
• Ability to enforce all resort standards, policies, and procedures with resort associates.
• Ability to prioritize and organize work assignments, delegate responsibilities effectively.
• Ability to lead and direct performance of departmental associates and follow through with corrections where needed.
• Ability to effectively model and maintain resort mission statement and guiding principles.
• Ability to analyze and resolve problems while exercising good judgment and maintaining the best interest of the resort.
• Ability to maintain confidentiality of all guest and resort information.
• Ability to effectively motivate department associates and maintain a cohesive team.
• Ability to effectively interact with all levels of associates within the resort and company.
• Ability to work effectively with all departments in order to meet their needs.
• Ability to respond to all associate concerns in a calm and objective manner.
• Ability to input and access data in a computer in a timely manner.
• Ability to understand guest inquiries and provide responses.
• Ability to lift, push or pull twenty pounds in order to fulfill job duties and assist throughout the resort.