Title: Operations Manager

Reports To: Director of Sales & Operations

Job Summary

The Operations Manager is responsible for ensuring the smooth operation of our commissary kitchen and catering services, managing the logistics for the teams responsible for pack-out, delivery, maintenance, and transportation. Key responsibilities include staff management, pack-out coordination, asset and inventory management, building operations, van procurement, and maintenance, as well as fostering collaboration across departments. The ideal candidate will exhibit strong leadership, problem-solving skills, and a passion for culinary excellence, thriving in a dynamic, fast-paced environment.

Key Responsibilities:

Staff Management

• Recruit, train, and supervise Operations Staff, ensuring clarity of roles and expectations.
• Develop and maintain training manuals and job descriptions.
• Manage staff scheduling and hours tracking for weekly payroll and reports
• Foster a positive work environment and facilitate collaborative relationships.

Pack-out & Transport

• Oversee daily pack-out and transportation of prepared foods and gourmet-to-go order and offsite catering to various locations.
• Ensure timely and quality deliveries, both onsite and offsite.
• Track loss or damages and ensure proper post-event procedures.
• Assist with deliveries as needed.

Asset & Inventory Management

• Manage receiving, purchasing, and inventory control processes.
• Monitor product pricing, profitability, and monthly inventory.
• Ensure accurate record-keeping and timely submission of invoices.

Building Operations & Maintenance

• Supervise dish and maintenance teams, ensuring compliance with health and safety regulations.
• Conduct regular inspections to maintain facility cleanliness and compliance.
• Manage ordering and inventory of cleaning supplies.
• Oversee maintenance team and repair of Palmer’s Commissary equipment

Van Operations

• Oversee van assignments & delivery schedules
• Oversee van cleaning and maintenance
• Assist with purchase/rental of new vans as needed
• Collaborate with management on proper registrations

Collaboration

• Develop and maintain strong relationships with department heads.
• Facilitate open communication and problem-solving across teams.
• Provide training on new protocols and equipment.

Holiday Duties

• Manage all holiday operations including set-up, pack-out, pick-up and breakdown

Key Competencies

• Passionate about culinary excellence and hospitality.
• Highly organized with keen attention to detail.
• Continuous learner with a focus on improvement.
• Strong communicator and team player.
• Strong problem-solving skills and ability to make sound decisions under pressure.
• Demonstrates ownership mentality and leadership skills.
• Upholds company values and fosters a positive work culture.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Logistics, or a related field. Equivalent work experience may be considered.
• Proven experience in a managerial role within the hospitality industry, with a focus on operations management, logistics, and/or culinary services.
• Strong understanding of food safety regulations, health codes, and industry standards.
• Experience in staff management, including recruitment, training, scheduling, and performance management.
• Proficiency in Microsoft Office Suite and experience with inventory management software
• Valid driver's license with a clean driving record and comfort driving and maneuvering large delivery vans.
• Ability to lift and carry heavy objects, up to 50 pounds, and engage in physical tasks associated with delivery logistics.

Special Considerations

• Frequent travel between company locations is required.
• Ability to lift heavy objects and engage in physical tasks.
• Comfortable driving and maneuvering large delivery vans.
• Prolonged periods of physical activity and desk work.
• Flexibility to work evenings, weekends, and holidays as required by event schedules.

Employee Classification: Exempt, Full time

Effective Date: May 2024

Pay: $70,000 - $80,000

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Language:

• Spanish (Preferred)

Ability to Commute:

• Darien, CT 06820 (Required)

Ability to Relocate:

• Darien, CT 06820: Relocate before starting work (Required)

Work Location: In person