1 Veterinary Assistant and Client Service Representative Job in Monument, CO

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Veterinary Assistant and Client Service Representative

Palmer Lake Veterinary Clinic

Monument, CO | Full Time

$35k-47k (estimate)

2 Months Ago

Veterinary Assistant and Client Service Representative

$35k-47k (estimate)

Full Time 2 Months Ago

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Palmer Lake Veterinary Clinic is Hiring a Veterinary Assistant and Client Service Representative Near Monument, CO

Veterinary Assistant and Client Service Representative

Palmer Lake Veterinary Clinic - Monument, CO

Do you enjoy the excitement of urgent care and internal medicine, but not the long overnight hours? Would you like to be a part of an urgent care practice without the stress and burnout the role usually entails? Well, the good news is that we are looking for Veterinary Assistants and Receptionists just like you – skilled Team Members who have a passion for providing exceptional service to our clients who are visiting with their non-critically ill pets. Shifts start at just 6-hours long and client arrival is staggered via online booking to ensure smooth hospital flow. Whether you are looking to pick up a few shifts to complement your schedule, or make a full-time change, you are welcome to apply!

About the role:

We are seeking multiple full-time or part-time Veterinary Assistants and Receptionists to support the urgent care team at our local hospital. The incoming team will never work an overnight shift and will only see non-life-threatening cases. Plus, full-time Team Members receive great benefits, including premium compensation, best-in-class benefits, paid time off, free continuing education, and more. Our ideal candidate is an experienced Veterinary Assistant with experience cross-training as a Receptionist, with strong written and verbal communication skills, exceptional organizational skills, the ability to quickly perform triage on incoming patients, and manage multiple phone lines.

Job Responsibilities:

Perform initial triage of incoming patients with the assistance of the veterinary team.
Ensure the lobby, front desk, and exam rooms remain organized and clean.
Manage multi-line phone system, relay messages, and provide client direction.
Check in clients, review treatment plans with clients, and properly relay discharge instructions upon patient check-out.
Check clients in, take payments, review estimates, and check clients out.
Provide restraint to assist with patient exams and care.
Observe patients, recognize changes in status, and communicate any changes to the DVM(s) in a timely fashion.
Obtain and appropriately record patients’ vital signs.
Perform medical treatments as directed by DVM.
Provide husbandry to hospitalized patients.
Other duties as assigned.

Qualifications and Skills:

2-3 years as a Veterinary Assistant required
Experience as a Veterinary Client Service Representative highly preferred
Experience in a veterinary urgent care or emergency setting is preferred but not required
Professionalism, client service, and communication
Time management and multi-tasking skills
Attention to detail
Collaborative and adaptable attitude
Strong written and verbal communication skills
Self-starter
Tech-savvy

Palmer Lake Veterinary Clinic offers you:

Premium pay starting between $20-25 per hour, commensurate with experience and skillset.
Robust benefits package including medical, dental and vision insurance, 401k with match, company-paid short-term disability, and life insurance!
Team-focused culture, schedule flexibility promoting work/life balance and paid time off.
Mentorship-driven experience with strong focus on skill development and CE opportunities, including an in-house learning platform
Employee Assistance Program with a focus on compassion fatigue and stress support, including access to an on-staff licensed social worker.