Description

Organizational Summary
Founded in 1916, Palma Ceia Golf & Country Club is located in Tampa’s most prestigious residential neighborhood and is the Tampa Bay area’s most prestigious private club. The club features an 18-hole championship golf course, tennis courts, swimming, a fitness center, and clubhouse for member entertaining, dining and banquets. Our main focus is providing our members and their guests with outstanding facilities and the highest standard of service.

Job Summary

The lead golf cart attendant works for the outside golf operations performing routine tasks involving maintaining golf cart and range conditions and attending to golf bags. Primary responsibility falls on service to members, efficiency of cart loading, cart cleanliness, staging, and storing. The lead attendant trains and mentors new cart staff, leads opening, closing, cleaning, and other organizational processes, and executes operational tasks in the absence of their direct manager. Advises management within their area(s) of responsibility on effective operations, operational improvements, addressing and resolving inventory shortages, troubleshooting operational issues, and ensuring the highest standards of service. Incumbent must be self-motivated and able to work with minimal supervision; must possess the interpersonal skills necessary to interact frequently with members and their guests; must be able to tolerate a significant amount of heavy moving and/or lifting; and must be able to work a flexible schedule including weekends, holidays, and special events. Golf Pro Shop standard hours of operation are 7:00 am to 7:00 pm, Tuesday through Sunday; however, hours may vary due to special circumstances or events.

Essential Duties

• Acknowledges and greets all members and their guests, ensuring they are provided the highest standard of service. Fields member or guest concerns and/or directs them to a manager for resolution.
• May arrive early/first to ensure areas of responsibility are in order and opening tasks are completed; or depart latest/last to ensure closing tasks are completed and areas of responsibility are in order and secured.
• During periods of high tee time volume, ensures cart staff remains on task and assists in cart handling and loading/unloading clubs on golf carts, and provides support as needed. Delivers golf carts from cart shelter to staging area; loads and unloads golf bags and gear between storage room racks and carts; returns carts to cart shelter; removes towels, pencils, score cards, tees, drink cans, from carts.
• Maintains the golf cart fleet by performing daily duties including cleaning and preparing carts, stocking cart amenities (towels, tees, pencils, scorecards, etc.), removing items after each use, ensuring proper fuel or power to carts, inspecting each cart for mechanical problems and reporting any mechanical issues (including brakes, tires, bag straps, steering, etc.) in a timely manner.
• Maintains the driving range and equipment in proper condition by performing daily duties including ensuring an adequate level of range balls, collecting, cleaning or delivering balls, rotation of mats, ensuring functioning of lighting equipment, tee alignment, maintaining clean water in club cleaner and ball washer, ball picking, culling of cracked or damaged range balls.
• Conducts orientation and training for new cart staff; assists in conducting staff meetings and in-service training; periodically coordinates, selects topics for, and carries out safety training meetings.
• Identifies challenges with cart barn working conditions and promptly reports them to management for resolution.
• Promptly reports all employee relations issues to management for resolution. 
• Oversees shift responsibilities. Collaborates with team members to discuss work assignments; delegates assignments based on team members skills and experience.
• May be issued keys that provide access to buildings, closets, cabinets, or other secured areas; responsible for maintaining contents of secured areas in accordance with standard operating procedures.
• Ensures continuity of member service by ensuring all work areas are neat, clean, and free of trash, debris, and waste.
• Maintains a professional appearance and complies with uniform and dress codes.
• Performs other related duties that may be assigned. 

Requirements

Physical Demands

• Must be able to perform physically strenuous tasks repetitively, such as carrying golf bags, cleaning carts, picking up balls from ranges. Ability to stand and perform moderately physically demanding work for sustained periods of time throughout work shift.
• Ability to lift and move objects (average weight of 40-60 lbs.) and repetitive motion and activities such as walking, standing, kneeling, bending, crouching, lifting, carrying, etc.
• Must be able to tolerate working outside in Florida temperatures and adverse environmental conditions such as dirt, dust, pollen, humidity, rain, and temperature extremes.

Minimum Qualifications

• High school diploma or equivalent.
• One year of experience as a golf cart/bag drop attendant.
• Thorough understanding of the game of golf.
• Demonstrated proficiency in utilizing problem-solving, supervision, and critical thinking skills.