Job Description

Position Summary

Essential Duties and Responsibilities

• Greeting and acknowledging every customer as they enter
• Providing excellent customer service by being fast, patient, attentive, and using clear and positive communication
• Maintaining knowledgeable of products and promotions
• Upselling when appropriate or requested by management
• Accurately and efficiently completing all sales transactions
• Maintaining proper cash and media accountabilities at POS registers
• Ensuring cash drawer is balanced at the end of shift
• Calling out customers’ orders when they have been completed
• Keeping work area neat and clean, restocking items as needed, and cleaning lobby and dining areas
• Inventorying supplies and goods
• Handling customer concerns and finding a solution or when appropriate bringing in a manager
• Communicating customers’ requests to management
• Troubleshooting POS problems
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Ability to handle stress under pressure
• Basic math and calculation skills
• Basic knowledge of POS systems
• Positive attitude and ability to work as part of a team

Physical Demands and Work Environment

Reviewed with employee by

Signature: _______________________________ Name (print): ________________________________

Title: _____________________________________________________ Date: _____________________

Received and accepted by

Signature: _______________________________ Name (print): ________________________________

Title: _____________________________________________________ Date: _____________________