** Le Meridien Hotel Is Now Hiring For Front Office Manager**

**Job Category****:** Hotel Management and Administration **Requisition Number****:** LEMER003901 Showing 1 location **Job Details**

**Description**

**Le Meridien Pasadena Arcadia** is looking for an experienced **Front Office Manager** to oversee the day-to-day front office operations. The **Front Office Manager** will work closely with team members to provide services that are above and beyond for guest satisfaction and retention.

**Brief Summary of Job:** Responsible for the smooth and efficient day - to - day guest service operations of the hotel.

**Essential Functions and Responsibilities of the job include but are not limited to:** Adhere to Pacificas Pure Stay guidelines to ensure the health, safety and comfort of our team members and guests.

Utilize Proper Protective Equipment (PPE) as required and in accordance with pro perty specific guidelines

Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.

Communicate effectively with guests and fellow team members.

Proficient at all Guest Service systems and proc esses.

Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.

Oversee and ensure accountability in all aspects of Guest Service Teams performance.

Responsible for all front office activity during sc heduled shifts.

Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no - shows and signatures on file.

Complete the following individual duties:

- Daily Cash Report (DCR)

- No - Shows

- Billing disputes

- Accounts receivable

- Banking

- Bad checks, credit card debts

- Open, stamp, sort, distribute mail

- Accounts payable preparation

- Security reports

- Check and audit banks

Check travel agent commissions, franchise frequent stay program activity and central reservations.

Check Maids List and ensure room availability status is accurate.

Check timecards to posted schedule.

Submit daily report to General Manager (written or verbal).

Maintain good guest relations by keeping abreast of all in - house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.

Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.

Provide assistance to other team members and depa rtments to contribute to the best overall performance of the department and hotel.

Perform other duties as assigned, requested or deemed necessary by management.

**Knowledge/Education/Experience**: Four (4) years experience in operations. College degree preferred. Experience in hiring, training, and guest satisfaction.

**Skills/Abilities/Other Requirements:** English speaking or bilingual. Ability to make timely, effective decisions. Ability to prioritize, organize and delegate work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to manage multi-departmental operations. Ability to direct performance of restaurant and kitchen team members and follow-up with corrective action where needed. Ability to work long hours, 5 to 6 days a week. Dependable.

**Physical Requirements:** Frequently walking indoors, outdoors, up and down stairs, standing, sitting, bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs.

**Health Benefits, Travel Perks & More**

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. Our client also encourages quarterly team building and giving back to the communities in which they work through regular volunteering, and select charity promotions throughout the year.

***Management retains the discretion to add or change the duties of the position at any time***

**Skills**

**Education**

**Experience**