The full time, Business Office Manager will be responsible for overseeing and elevating day-to-day staff and facility performance of two locations (currently) in concert with the Medical Director, CFO, and Practice Manager.

Our daily objective is to optimize practice operations and develop the skills of our staff to consistently deliver the output of a high-performing practice.

As a Business Office Manager, you should demonstrate excellent organizational skills, “coaching to success” capabilities, fiscally responsible business decision-making that is data-driven, as well as the ability to perform well in stressful situations, mentoring your teams to do the same.

Ultimately, you should coach staff and hold them to accountability to ensure steady workflows, optimal patient experiences, excellent time management, and strong financial oversight.

Responsibilities

• Monitor financial transactions, posting of payments, and loyalty program redemption.
• Coordinate and review fiscally responsible orders of medical and office supplies w key team members
• Perform and publish staff shift scheduling, monitor and alter daily staffing needs, subject to patient flow.
• Develop, implement, and improve office policies/ procedures to standardize systems and refine practice functions in collaboration with the CFO, Practice Manager, and Medical Director
• Supervise office staff, including coordinators, and clinical support staff and their time management.
• Maintain Human Resource records.
• Liaise with clinicians and support staff to identify potential office dysfunctions, process improvements, and opportunities to improve patient experiences and revenue development.
• Guide the front desk and support staff on effective time management, patient scheduling practices, schedule control and comprehensive patient data collection.
• Collaborate with Practice Manager and Medical Director to develop scripting and standards for staff phone skills, product and service knowledge; implement and follow up on agreed staff performance objectives.
• Collaborate with Practice Manager, and Medical Director on ways to improve service and cost efficiencies
• Collaborate with leadership on marketing strategies, oversee execution with team members and outside marketing resources to achieve branding promotion, online presence, and new patient conversion goals.
• Assist Practice Manager in project management for team duties, follow through reports, and completion timelines.
• Provide product and service information for patients, educate staff on the same, setting sales goals, coaching both location teams to reach daily and weekly goals with an associated monthly bonus program.
• Oversee inventory standards and records, ordering efficiency
• Ensure compliance with current healthcare regulations, medical laws and high ethical standards
• Address escalated patient issues as needed

Required Qualification (Knowledge, Skills & Abilities)

• Bachelor’s degree in business, healthcare, science or a related field
• Dermatology experience preferred
• 3 years of operational and business experience
• 2 years of people-leadership experience
• Healthcare industry experienced required, familiarity or knowledge of healthcare preferred (management experience from other site industries will be considered)
• Ability to advise and coach medical staff
• Demonstrated outstanding communications skills (verbal, written and presentation skills)

Benefits

• 401k match
• 3 weeks PTO
• Paid holidays
• Complimentary staff treatment after probation period