JOB DESCRIPTION

TITLE: CUSTOMER SERVICE REPRESENTATIVE - Greater Portland

DEPARTMENT: PARTS/SERVICE

REPORTS TO: GENERAL MANAGER

POSITION OBJECTIVE:

Attain and maintain exceptional customer satisfaction levels while promoting and increasing the sale of assigned products and services while profitability meeting territory sales objectives.

• Company provided vehicle
• Company pays 100% of health insurance premium for employee and 50% of family's premium
• 401K with 50% match
• EXCELLENT wages/commissions
• Premium Medical/Dental/Vision/Prescription, Vacation, Sick Leave

PRIMARY FUNCTIONS:

• Assess customers' product support needs and quote necessary parts and services as required.
• Ensure that customers are aware of all product and repair options including financial assistance that meets their specific needs.
• Develop and use written monthly territory plans.
• With the Machine Sales Representative, develop customer and market strategies by account and territory. Submit written action plans to management.
• Provide complete territory coverage using personal calls, telephone solicitation and all available marketing tools,
• Be the communications link between the customer and the company in all areas such as technical information, training of all types and disputes.
• Follow up with the customer on major repairs or parts purchases within five days of completion to ensure satisfaction and to promote customer/company relationships.
• Assist the Service Department in contacting the customer on product improvements and promote the sale of product updates.
• Actively be aware of and promote all company programs.
• Become technically proficient in all of the company's products and programs. Consult with your manager on any training that may be required.
• Suggest new sales strategies for customers and/or markets.
• Activity reports, monthly territory plans, lost sales, competitive information, data base maintenance, and any other required reports are to be submitted on time.
• Maintain social contacts with customers including participation in appropriate trade organizations.
• Maintain the company vehicle in a clean and safe condition.
• Achieve the established sales, territory, and personal goals established for the year.

Job Type: Full-time

Pay: $60,000.00 - $120,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Compensation package:

• Commission pay
• Holiday pay
• Uncapped commission

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Heavy Equipment Sales: 3 years (Required)

Ability to Relocate:

• Portland, OR: Relocate before starting work (Required)

Work Location: In person