Infrastructure Operations Engineer
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Silver Spring, MarylandNCP CorporateTechnologyRegularFull-time1USD $81,568.00/Yr.USD $113,900.00/Yr.32917Job Description
Overview
Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care.
As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge:We connect patients to physicians in new and differentiated ways as part of Optum and with our new Specialty Management Solutions business.We have pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives to support growth and transition to value-based care.We lead the industry in value-based payment solutions through our Global 1 bundled payment convener, that provides easy predictable billing to patients.We help physicians address everything beyond surgical procedures, including anesthesia and ancillary service lines.
The new SCA Health represents who we are today and where we are going—and the growing career opportunities for YOU.
Responsibilities
The Infrastructure Operations Engineer is responsible for monitoring, maintaining, and delivering the company’s IT operations infrastructure. This focus is on both the Silver Spring headquarters as well as SCA Health’s network of Ambulatory Surgery Centers (ASCs) and Specialty Practice Offices.
This position will focus on the operation of enterprise-wide system tools which are leveraged to provide a stable, secure, and scalable environment upon which the infrastructure and applications rely. The role would work closely with a team of other systems engineers to provide IT automation, conduct backup/disaster recovery operations, and ensure processes are properly implemented and documented.
This position must remain knowledgeable on the latest IT technologies and bring that knowledge to use in developing/supporting IT capabilities, evaluating vendor products, and recommending decisions consistent with short- and long-term business objectives. This role is expected to function as a leader and good steward for the Enterprise Operations department by regularly representing the interests of IT at client sites and with PE administration.
ESSENTIAL DUTIES AND RESPONSIBILITIES
(Other duties may be assigned)Responsible for the operation and maintenance of all enterprise systems, programs, and networksParticipates in the creation of documentation for system configurations and is responsible for implementing best practicesPerform as a technical project manager for the enterprise operations functional unitProvide IT Support Services Tier 3 support as it relates to enterprise systems operationsProvides engineering of applications, server, and storage infrastructureDevelops and operates custom automation solutions to increase system efficiency and reliabilityMonitors the day-to-day operations of the enterprise architecture including threat assessment, software and hardware alerts, network efficiency and stabilityResponsible for the performance of all systems applications and infrastructure. Assesses monitoring and testing results to make on-going improvementsProactively identifies issues, determines solutions, and implements fixesOversees the administration and engineering of all backups, redundancy, and disaster recovery productsResponsible for knowledge dissemination to other functional IT units and staffStreamlines efficiency around PC deployment by managing image deployment systemManages firmware and patching compliance of operating systems, application software, and systems management toolsCollaborates with vendors and other IT personnel on incident escalation and resolutionMentors and helps train associate level systems engineers and other IT support team membersProvides input on IS policies, procedures, and security measures to ensure effective and consistent information processing operations and to safeguard information resourcesManages Data Center operations for PE, managing key vendor relationships and ensuring PE’s core hardware environment is resilient and secureDesigns and implements systems policies, procedures, and standards, ensuring conformance with company policy as well as complianceHybrid role, must be on site 2 days/week.
Qualifications
Broad and deep systems architecture knowledgeExtensive application planning, delivery, and support experienceStrong knowledge and experience in project management methodologies and toolsExtensive experience engineering Microsoft Windows servers and infrastructure components (AD, DHCP, DNS, Group Policy)Experience with MSP tools (ConnectWise, SolarWinds)Experience administering a PC deployment systemExperience with monitoring systems (SEIM tools, Splunk)Experience supporting database technologies (SQL, Oracle)Experience in programing and scripting languages (PowerShell, Python)Extensive experience supporting Microsoft Windows PC Operating SystemsExtensive experience supporting virtualization (Hyper-V, VMWare, Citrix XenApp Server)Strong knowledge of industry standard IT policies and proceduresStrong interpersonal skills including the ability to motivate and lead IT personnel, (both in-house and contractors)Strong knowledge of systems environment automation, security, and operations best practices and principalsAbility to perform a high number of tasks simultaneously
PREFERRED SKILLS and ABILITIESStrong knowledge of cloud computing including IaaS and PaaS technologiesKnowledge of physician healthcare practices and ambulatory surgical centers
REQUIRED EDUCATIONAL BACKGROUND and/or EXPERIENCE
The successful candidate will have the following experience or knowledge in the following areas:Undergraduate degree in computer science, information technology, engineering, or a related field (or equivalent)2 to 5 years of experience in systems engineering and/or enterprise IT architecture
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.The employee must be able to remain in a stationary position at least 50% of the time. The employee needs to occasionally move about inside the office to access file cabinets, office machinery, etc.While performing the duties of this Job, the employee is regularly required to use hands to grasp, handle, or feel; reach with hands and arms. Hearing and visual acuity are also required.The employee will constantly be operating a computer and other office productivity machinery, such as a calculator, copy machine & printer.The employee may occasionally be required to lift and or move up to 30lbs by themselves.USD $81,568.00/Yr. USD $113,900.00/Yr.
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