Who We Serve:

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families. Our diverse staff provides culturally and linguistically relevant services in over 22 languages to our region’s culturally and ethnically diverse populations. We provide services in 18 counties across California.

Who We Are:

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and supports. Its team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally-responsive, trauma-informed, research-based services for individuals and families from birth to older adults. The agency offers services in 18 counties including Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura.

What We Offer

• Pay Range: $18.94 - $20.91 per hour. Compensation may vary based on skills, experience, education, and location.
• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

POSITION SUMMARY:

Under the general direction of the Team Leader or Program Director, the Case Manager facilitates the implementation of individualized Service Plans. This position provides client advocacy services and case management strategies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conducts strengths-based, culturally competent and family-centered mental health rehabilitation services and/or case management assessments gathering information from family, consumer, significant others and involved agencies.
• Encourages clients to meet needs through matching strengths with tasks.
• Provides rehabilitative services to clients and/or their families which might include assistance in restoring or maintaining a client’s functional skills, daily living skills, social skills, and linking up to needed community services and support resources.
• Completes Service and Coordination Plans, progress notes, and other DMH required documentation within two to three business days and meets the standards of the Department of Mental Health Short/Doyle Medi-Cal, Pacific Clinics and its funding sources.
• Provides outreach, advocacy, and rehabilitative services needed for ongoing cases and in crisis intervention.
• Provides case management, which might include obtaining client information, identifying needs and problems, linking clients and their families to appropriate community resources.
• Works with the treatment team to provide appropriate coordinated care services to clients and their families and to address the client needs advocating for stabilizing services and connecting the consumer to beneficial resources within the community.
• Works on a multicultural team sensitive to the cultural and linguistic needs of the clients and families served.
• Works in conjunction with community providers to assist clients in meeting goals.
• Connects the client and family to community resources maximizing information from the strengths-based assessment.
• Provides services in the field, at home, in the school and/or in the community to promote stabilization and consistent with program and funding source contractual requirements.
• Under the direct supervision of the Program Director and team therapist, assists in the identification of triggers to escalation, and provides suggestions to the treatment team.
• Considers substance abuse, healthcare, co-occurring disorders and/or housing or employment, as appropriate, in treatment plans.
• Completes billing expectations (five billable hours per day) per Agency requirements and provides services consistent with program needs.
• Drives Agency-provided or personal vehicles for consumers, staff and others, as needed.
• Attends and participates in staff meetings to provide input towards program development and staff training.
• Reports to work on time and maintains reliable and regular attendance.

• Models Pacific Clinics’ approach, mission and core values in all communication and correspondence.
• Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.
• Performs other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ORGANIZATIONAL RELATIONSHIPS/INTERACTION:

Initiate and maintain professional interactions and communication with Clinic’s employees and/or others.

EDUCATION and/or EXPERIENCE/POSITION REQUIREMENTS:

• Level 2: Bachelor of Arts degree or two (2) years related experience with chronically mentally ill populations and/or in social services related field.
• Level 3: Qualifies as rehabilitation counselor under Department of Mental Health regulations (Bachelor of Arts degree with four (4) years experience, Master of Arts with two (2) years experience or Associate of Arts degree with six (6) years related experience) OR experienced service worker with no degree and a minimum of eight (8) years related experience with chronically mentally ill populations and/or in social services related field.
• Level 4: Qualifies as rehabilitation counselor under Department of Mental Health regulations (Bachelor of Arts degree with four (4) years experience, Master of Arts degree with two (2) years experience or AA with 6 years related experience) PLUS 5 additional years of related experience OR experienced service worker with no degree and a minimum of 10 years related experience with chronically mentally ill populations and/or in social services related field.
• Demonstrated experience and ability to relate to a culturally diverse clientele and staff.
• Must demonstrate ability to work as part of a multidisciplinary team.
• Chemical dependency experience required for positions in dual diagnosis programs, preferred in other programs
• Excellent written and verbal communication skills.
• Familiar with Windows operating system, MS WORDS, EXCEL, email, etc. able to compose correspondence/notes and type up correspondence/notes using correct format and grammar.
• Bilingual skill in the appropriate language for the Clinics' clients is highly preferred.
• Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy. 

PHYSICAL DEMANDS:

While performing the duties of this job the employee is frequently required to stand or sit. The employee is required to use hands to produce records and/or documentation in manual or electronic format. The employee must possess ability to ensure significant communication with the Clinics’ community members. The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate. Community outreach and local business travel is required.

SITE SPECIFICS:

A review of this description has excluded the marginal functions of the position that are incidental to job performance of the fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by his or her Manager and/or Supervisor.

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Equal Opportunity Employer 

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.