Bilingual in Spanish Preferred.

Who We Are 

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults. 

Who We Serve 

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

What We Offer 

• Pay Range: $16.78 - $20.55 per hour. Compensation may vary based on skills, experience, education, and location. 
• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve. 

Wraparound is designed for high-risk children and adolescents with the most complex needs. These services aim to keep children and their families together through individualized services developed in a family-centered, team planning process. Services are provided at home and in the community.

JOB SUMMARY

Works within the vision, mission and philosophy of the agency to provide support and coaching on specific skill sets for caregivers as well as to provide a parent perspective in a variety of settings. Supports the development of a shared understanding between individuals and groups based on the twelve principles of the agency service philosophy. Uses personal and professional life experiences to establish credibility and infuse hope for a better future, to demonstrate unconditional acceptance, and assist with problem solving. Supports the implementation of family friendly practices by providing a parent’s perspective to the routine operations and development of programs. Provides consultation and training for staff and others to increase awareness and improve the effectiveness of parent-professional partnerships to meet the needs of families. Participates in program and community meetings to maximize parent voice, choice, access, and involvement throughout the service delivery process. Works directly with youth and adults. 

RESPONSIBILITIES AND DUTIES

1. Utilizes personal and professional life experience to provide peer support to parents and caregivers served by the program as appropriate.

2. Provides parents and caregivers with information about the agency and the process and procedures, including the Family Partner I role to assist them. 

3. Participates in providing a variety of support services for parents/care givers (e.g.; family events, family activities, recognition events).

4. Coaches families to make decisions and develop plans based on their needs, and to use their voice to direct treatment. 

5. Collaborates and participates in Child and Family team (CFT) meetings to ensure the parent and family members have access, voice and choice within process and to support the parent/caregiver’s connection to the CFT members, as necessary. 

6. Identifies community connections for internal teams.

7. Serves as consultant and supports shared understanding to ensure that family and providers understand each other’s perspective and information.

8. Provides non-judgmental, culturally informed support to parents and caregivers.

9. Explores, identifies, and works to (re)establish natural support system as needed; identifies and links family with community connections and resources. 

10. Models and coaches effective coping techniques for parents and caregivers.

11. Provides a caregiver’s perspective in agency service support structures.

12. Assists with the design and implementation of internal and external trainings about the parent perspective. 

13. Utilizes conflict resolution skills. 

14. Participates in continuous learning process as it relates to engaging youth and families. 

15. Maintains and manages schedule effectively in order to manage the needs of multiple families, meetings, external and internal customers. 

16. Produces and maintains accurate and timely documentation within agency standards.

17. Holds staff accountable to service delivery principles related to the family voice, choice, access, pace and process, through sharing personal experience, engaging in team meetings and consultations with staff internally and externally.

18. Participates in service improvement and development efforts.

19. Participates in program and system meetings.

20. Performs other responsibilities, as assigned, to support specific department/business needs.

JOB SPECIFIC COMPETENCIES

• Contributes to team performance

• Encouraging customer focus

• Personal disclosure

• Self-knowledge

• Standing alone

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

MINIMUM EDUCATION AND/OR EXPERIENCE

• High School diploma or GED required. 

• Be able to articulate the experience and perspective of a parent/caregiver or relative of a child with complex needs involving mental health, child protective, or probation services. This ability is typically acquired as the primary caregiver of a child with complex needs.

• 3 years as a parent or caregiver of a special needs child.

OTHER SPECIFIC REQUIREMENTS

• Therapeutic crisis intervention and Agency training.

PREFERRED QUALIFICATIONS

• Some college education is preferred.

HIGHLY DESIRABLE QUALIFICATIONS

• Speak, read, and/or write another language.

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Equal Opportunity Employer 

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.