ON-Call

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and supports. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

What We Offer

• Starting Pay Range begins at $20.07 to $24.09 Actual offers will be determined by the candidate’s creditable years of experience in conjunction with internal equity considerations and based on the organization’s current compensation practices.
  
• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

Program

Mobile Crisis services for Solano County will include the provision of emergency crisis intervention services to Solano County residents — both youth and adults — who are acutely suicidal, homicidal, or gravely disabled. Services include phone crisis screening and triage; in-person crisis evaluation and crisis intervention services; and linkage to an appropriate level of follow-up service including, but not limited to, referring individuals to the crisis stabilization unit (CSU) or a local emergency department (ED).The Mobile Crisis Unit will deliver – in partnership with local law enforcement, the CSU, local EDs, and Solano County Behavioral Health (SCBH) – a coordinated system of crisis services.

Works within the vision, mission, and philosophy of the agency. Within a team process, develops a strength-based relationship with client in the context of a mental health or behavioral crisis. Intervenes with individuals presenting with crisis behaviors including but not limited to agitation, aggression, active psychosis, suicidal ideation and/or self-injury. The position requires shift-based work in which individuals are responding to community or Crisis Stabilization Unit based crisis on immediate emergency requests from individuals, community partners, law enforcement or family members/natural supports. The position will require at times joint response with law enforcement officers. Will participate in the crisis assessment and triage including the screening for dangerous situations, weapons, and other high risk environmental factors. Responsible for crisis de-escalation and stabilization in situations that have the potential for becoming volatile in nature. Responsible for linking to community resources. May search, locate, and engage individuals' or youth's natural supports. May assists with transitioning/transporting individuals or youth to the lowest level of care needed. Works independently in the individuals' or youth's home and in a variety of community and/or treatment settings. May require certification in restraint certification.

RESPONSIBILITIES AND DUTIES

1. May support mental health crisis hotline by gathering information, supporting callers and identifying needs related to current crisis situation. May provide phone stabilization and resourcing as needed. Provides crisis assessment and de-escalation of adults or youth who are experiencing an acute mental health or behavioral crisis and may be presenting as a danger to themselves or a danger to others.

2. Participates in information gathering and decision making related to involuntary psychiatric holds as Lanterman Petris Short laws and regulations.

3. Provides direct billable mental health services, documents in alignment with MediCal regulations, and achieves set productivity expectations.

4. Engages and supports family members and other natural supports in the midst of an acute psychiatric crisis which includes psychoeducation related to de-escalation strategies, steps to secure home environments specifically related to weapons, dangerous items, substances that could put the client at risk of harm to self or others.

5. Facilitates transport of individuals on 5150 holds including providing clinical information to accepting hospitals or CSU/other psychiatric facilities. Remains with client until transport has arrived and client safety enroute to accepting facility.

6. Assists individuals with identifying triggers, unmet needs, psychosocial factors that are contributing to ongoing acute mental health crisis. Utilize strengths-based approach to develop a comprehensive risk management and safety plan to support the client in stabilizing the behaviors that may present as danger to themselves others after the conclusion of service.

7. Provides linkage, referrals and resources in the community based on identified needs which may include but not limited to mental health services, substance use services, housing supports, and additional identified social services.

OTHER DUTIES AND RESPONSIBILITIES

• Driving to adults or youth in crisis in the location identified.

• Position specific duties and responsibilities may vary depending upon program.

• Performs other responsibilities, as assigned, to support department/business needs.

• Participates in crisis intervention, de-escalation training for law enforcement and other community stakeholders.

JOB SPECIFIC COMPETENCIES

• Conflict Resolution

• Documents clearly and accurately

• Encouraging customer focus

• Learning on the fly

• Time management

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

All employees are responsible for keeping job requirements up to date. This can include but are not limited to certifications, licensure, and maintaining a clear criminal record.

MINIMUM EDUCATION AND/OR EXPERIENCE

• High school diploma or GED required.

• Bachelors Psychology preferred.

• One (1) year experience working in the mental health field. Healthcare/Medical – Social worker

OTHER SPECIFIC REQUIREMENTS

• If program requires, employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually.

PREFERRED QUALIFICATIONS

• 1 year working with children or adults 

• BA/BS in related field preferred

HIGHLY DESIRABLE QUALIFICATIONS

• Interpersonal skills and the ability to write and speak in a grammatically correct manner required. Excellent customer service.

• Speak, read, and/or write another language is highly desirable.

PHYSICAL REQUIREMENTS

Must remain physically fit enough to keep children and self-safe. While performing these duties the employee is required to perform the following physical tasks when the need arises:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Move quickly/run

• Drive a car.