OverviewDignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals imaging centers laboratories and post-acute services.
Responsibilities

• Participates in work groups teams task forces and committees to support ongoing improvement in clinic operations. Provides value-addedand productive input and expertise to drive continual improvement support standardization and streamlining and to resolve ongoing patient careissues.
• Supports the established processes and systems to enhance customer service. Provides coaching to staff to enhance customer service skills and ensure patients and internal employees and providers receive excellent customer service. Ensures a safe environment for patients staff providers and visitors and operates clinic in compliance with all legal regulatory and Dignity Health requirements impacting areas of responsibilities.
• Assists in determining the workload priorities to enable timely completion of tasks. Supports the ongoing technical and professional training and development of staff to enhance clinic and individual performance and staff career growth. Monitors work performance of staff and providers and supports necessary training and coaching.
• Assists in managing the revenue cycle. With adequate management of template (i.e. provider schedules) balances number of visits/services with operational revenue requirements. Supports the management of supply costs tracks inventory usage using purchasing information management systems including maintaining staffing levels that adhere to labor standards and effectively controlling staff premium pay.

Qualifications

Education and Experience:

• Bachelor's degree or a combination of education and/or additional job related experience in lieu of the degree.
• Minimum of three (3) years experience in related field. Minimum of two (2) years supervisory experience.

Licensure:

• None specified.