Position Purpose: The purpose is to handle all initial contact and to set the tone with potential and established patients and other visitors or callers at Kentucky/Indiana Foot and Ankle Specialists located in New Albany, IN.

Minimum Qualifications:
High School Diploma or Equivalent

Job Essential Functions and Duties:
Welcome and greet all patients and visitors whether in person or over the phone
Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
Responsible for keeping the reception area clean and organized
Be courteous by providing attention to each patient who walks in. Everyone should be greeted with a smile and conduct should always be polite
Register new patients and update established patient demographics by collecting detailed patient information including personal and financial information
Facilitate patient flow by notifying the provider of patients' arrival by checking the patient in to the EHR, notifying the patient of delays and communicating with patients and clinical support staff
Responds to patient, prospective patient, and visitor inquiries in a courteous manner
Keeps medical office supplies adequately stocked by anticipating inventory needs, notifying the supervisor of such needs and monitoring office equipment
Protect patient confidentiality by making sure protected health information is secured by not leaving PHI in view of other visitors and by logging off the computer before leaving it unattended
Interpersonal Skills and Competence:
Be a good listener
Have proper phone etiquette
Maintain confidentiality
Excellent customer service skills
Demonstrates the ability to work in a fast-paced environment
Strong attention to detail
Great personality and dependability
Must approach tasks with a sense of urgency
Must be able to handle multiple tasks at once
Physical Requirements: The Receptionist is frequently required to stand and walk. The Receptionist must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision and distant vision. The noise level in the work environment is usually moderate.